Throughout the year we publish reports on a quarterly basis showing our performance against Key Performance Indicators (KPIs) which have been agreed between POSTRS and Ofcom.
|Percentage of calls answered by staff within 2 minutes.||95%||97%||99%||100%|
|Percentage of written correspondence receiving a response within 5 working days.||100%||100%||100%||100%|
|Percentage of Adjudicators’ Final Decisions issued within 6 weeks of receipt of the application from the customer.||90%||98%||90%||90%|
|Percentage of Adjudicators’ Final Decisions issued more than 8 weeks after receipt of the application from the customer and the reasons why.||3%||0%||0%||2%|