Renewable Energy Consumer Code
Managed independently by Centre for Effective Dispute Resolution
We can deal with disputes related to:
This Scheme uses Arbitration. Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
Raise your concerns with the RECC member directly in writing.
If they cannot resolve your complaint to your satisfaction you can escalate the matter to RECC through their dispute resolution process.
RECC will refer the customer to CEDR for independent arbitration. RECC will provide the consumer with the relevant application form and the customer must complete and send the form with a payment to CEDR (this fee may be refunded to the consumer if the independent arbitrator finds in his or her favour, or recommends it to be refunded).