Q1 Which scheme was your claim referred to?
Q3 How did you find out about us?
Q4 Did you visit our website?
Q5 How helpful was the information on the website?
Q6 How easy was it to complete the online application form?
Q7 Did you contact our office?
Q8 How helpful was the CEDR Adviser that you spoke to?
Q9 Did we send you any documentation in the post or by email to read?
Q10 How easy was it to understand the information we provided about the process?
Q11 How easy was it to complete the application form?
Q12 After your application was accepted by CEDR for review did the company offer to settle your complaint?
Q13 Did you accept the company's offer or proceed to adjudication/arbitration?
Q14 How easy was the offer of settlement to understand?
Q15 Overall, how easy has it been to have your case resolved by CEDR?
Q16 Overall, how satisfied or dissatisfied are you with CEDR?
Q17 What was the outcome of your adjudication / arbitration?
Q21 How clear was the written decision?
Q22 Overall, how easy has it been to have your case decided?
Q23 Overall, how satisfied or dissatisfied are you with CEDR?
Q24 How clear was the written decision?
Q25 Overall, how easy has it been to have your case decided?
Q26 Overall, how satisfied or dissatisfied are you with CEDR?