The data below is taken from our CEDR Customer Satisfaction Survey for Consumer Adjudication and Arbitration up to November 2018. This survey is sent to all customers who have filed a claim under a scheme. The dials show how satisfied customers are with CEDR based on the outcome of their case.
Number of respondents

Where the claim was settled by the company

Where the case proceeded to adjudication and the claim succeeded in full

Where the case proceeded to adjudication and the claim succeeded in part

Where the case proceeded to adjudication and the case did not succeed

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