4 Apr 2017
Gatwick chooses CEDR for mobility disputes
Gatwick Airport has joined CEDR’s aviation adjudication scheme, established in 2016 to resolve disputes between passengers, airlines or airports. The service will provide access to dispute resolution to Passengers with Reduced Mobility (PRM), including those with a disability or who experience other issues getting around Gatwick airport. CEDR’s aviation adjudication scheme uses independent adjudicators who will give equal consideration to the word of the consumer and the word of the airline or airport.
CEDR operates a panel of legally trained independent adjudicators to achieve a fair and reasonable outcomes for both parties by considering the evidence presented, the specific circumstances, and other information directly. The scheme is currently used by Bristol Airport, British Airways, easyJet, Thomas Cook Airlines and Thomson Airways.
Stewart Wingate, CEO, Gatwick Airport, said ““While the airport strives to make sure that passengers receive the very best service, we recognise that things can sometimes go wrong. In these situations, it’s important to have a fair, simple and clear process in place to resolve difficult disputes, and we are delighted to enlist the help of CEDR – a respected, independent adjudicator that has a reputation for resolving disputes fairly.”
John Munton, Director of Dispute Resolution Services, CEDR said: “It is an honour to have been chosen by such a prestigious airport to provide this service. We are looking forward to working with Gatwick and their passengers in the years to come.”
Passengers can make claims online via the CEDR website (www.cedr.com/aviation) which will allow them to track the progress of their claim online. Applications can also be accepted by post, with additional support also provided to passengers that need it.
Gatwick Airport is the UK’s second largest airport and the most efficient single-runway airport in the world. It serves 228 destinations in 74 countries for 43 million passengers a year on short and long-haul point-to-point services. It is also a major economic driver for the South East region, generating around 21,000 on-airport jobs and a further 10,000 jobs through related activities. The airport is south of Central London with excellent public transport links, including the Gatwick Express, and is part of the Oyster contactless payment network. Gatwick Airport is owned by a group of international investment funds, of which Global Infrastructure Partners is the largest shareholder.