20 Jun 2018
RICS chooses CEDR as default ADR Provider for UK regulated firms
The Royal Institution of Chartered Surveyors (RICS) today announced that it has appointed CEDR as its default Alternative Dispute Resolution (ADR) Provider for regulated firms in the UK.
This decision was made after a comprehensive tendering exercise that saw strong competition from several providers. CEDR was chosen in part because of their reputation as a leader in their field, having been instrumental in facilitating the development of ADR in the UK market. CEDR was also able to demonstrate first-rate decision-making and access to adjudicators with the requisite expertise to ensure quality in their adjudication.
CEDR will not be processing complaints relating to Property Management, Estate Agency or Lettings Agency as these activities require additional approvals from government. For these activities, firms will need to register with either The Property Ombudsman or the Property Redress Scheme and have been notified of this requirement.
This appointment has been prompted by Ombudsman Services: Property (OS:P) announcing they would be leaving the UK property market. OS:P along with CEDR and RICS staff are working collaboratively to ensure that firms will have the necessary ADR provision throughout this transition period. RICS will be in further communication with the profession as details are finalised.
There is an FAQ document available on the RICS website which contains supporting information for regulated firms and the public about the transition - http://www.rics.org/Global/FAQ-on-changes-to-default-ADR-provider-180618-mt.pdf