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Annual Reports

The 2009 POSTRS Council Annual Report and the 2009 Customer Service Satisfaction Survey cover the first year of the postal redress service operations.

To speak to a member of staff please call 020 7520 3767 or email info@postrs.org.uk

ADR Entity Reporting

POSTRS was approved as an ADR Entity by Ofcom in July 2015. Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, POSTRS is required to publish information on an annual basis relating to the operation of the Scheme.

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by Ofcom

POSTRS
70 Fleet Street
London
EC4Y 1EU

T: 020 7520 3766
F: 0845 1308 117
E: info@postrs.org.uk

“I would also like to thank you for all your help and attention. Your decision was both fair and true.”