Ofcom (the postal regulator) has approved POSTRS as an Alternative Dispute Resolution (ADR) service. The service is operated by CEDR Services Limited (CEDR) and more information about CEDR can be obtained on the CEDR Website.
What we will do
When you use the POSTRS service you can expect us to be polite and professional and that we will adhere to the following service standards:
What we cannot do
POSTRS is an alternative dispute resolution service and is not the postal regulator, so POSTRS cannot force a member company to do anything that is not part of a POSTRS adjudicator's decision.
POSTRS is unable to give individuals advice either about the merits of their claim or on how to construct their claim. The same is true for POSTRS member companies. POSTRS must act independently at all times to settle a dispute in a fair and reasonable way.
POSTRS does however provide case study bulletins which provide a valuable insight on how POSTRS has decided disputes in the past and can be used by both users of the POSTRS service and POSTRS member companies to shape and realistically value claims and offers of settlement.
POSTRS cannot change an adjudicator’s decision once it has been published.
Complaints about our service