11 Sep 2012
APPC reinforces independence of its complaints procedures
The Association of Professional Political Consultants (APPC) today formalised the appointment of the Centre for Effective Dispute Resolution (CEDR) to carry out its Complaints & Disciplinary Procedures. The Procedures are available on www.appc.org.uk
The Procedures allow anyone to lodge a complaint that a member firm of APPC has breached the APPC Code of Conduct, which regulates a member firm’s dealings with its clients and with institutions of UK Government.
The Procedures – including an independent Professional Practices Panel - have been in place since the formation of APPC in 1994. They were reviewed and updated in 2009, when APPC appointed Independent Adjudicators to resolve complaints without any input from the members of the APPC or its Management Committee. Only one complaint has been lodged since then, which was examined by an Independent Adjudicator and found not to be in breach of the Code of Conduct.
To further reinforce the independence of the Procedures, the APPC has now appointed CEDR to carry out the complaints procedures on its behalf. If required, APPC will be able to provide input on the sector through its appointed Expert Advisers who have knowledge of the sector but are not within it.
APPC Chair, Michael Burrell, said that the appointment of CEDR reinforced the independence of the Procedures so that both complainants and APPC’s own members could be assured of a fair process. The APPC Management Committee retains the right to lodge its own complaint in the event of it becoming aware of a possible breach of the Code of Conduct.
Dr Karl Mackie CBE, Chief Executive of CEDR said, ‘As Europe’s leading independent dispute resolution service, we have a commitment to facilitate resolutions and negotiations in complex conflict and dialogue. Our commitment to impartial dispute resolution is demonstrated by this new partnership with APPC, working to provide a fair, effective and efficient service for both complainants and APPC’s own members.’
For further information please contact APPC Chair, Michael Burrell on 020 7526 3600 or 07788 209768 or APPC Deputy Chair, Iain Anderson on 020 7665 9530 or 07785 507045
The Centre for Effective Dispute Resolution is the leader in the development of neutral-assisted dispute resolution. It is a non-profit organisation and its mission is to encourage and develop cost effective dispute prevention and dispute resolution in commercial and public sector disputes and in civil litigation. CEDR operates in the UK and internationally and has been instrumental in helping to bring mediation into the heart of business practice and into judicial systems. CEDR Mediator Accreditation is recognised as an international standard.
CEDR Solve, Europe’s leading commercial mediation provider, is CEDR’s dispute resolution and prevention service and has managed over 17,000 dispute cases covering every industry sector and a wide-raging cross section of disputes and case values. More information is available on CEDR’s website www.cedr.com.
For more information on CEDR please contact Andy Rogers on 0207 536 6044