30 Jan 2017
CEDR launches the first ever Mediation Simulator
CEDR, Europe’s largest independent ADR (Alternative Dispute Resolution) organisation and mediation trainer, has launched the first ever Mediation Simulator. With this tool, you can enter the reality of dispute resolution through the mediator’s eyes.
The player takes the seat of the mediator and works with the parties from the initial phone call with the lawyers until the signing of the settlement agreement at the end of a successful mediation - from the comfort of a desk and PC. However, making the wrong choices during the simulator may lead to the parties going home with no agreement.
The mediator will receive real-time feedback via indicators showing him/her how the parties have reacted to each decision, and at the end of each phase, receive feedback on their performance through a scoring system and summary of learning points achieved.
James South, Director of Training at CEDR said: “CEDR has always been an organisation which is keen to innovate in the field of dialogue, conflict management and dispute resolution, and therefore 2 years ago, decided to begin our journey into online training delivery by trialling the use an on-line approach called serious games.”
Serious Games are a recent evolution in training technology, brought about by the rise of gamification (the use of game theory and game mechanics such as points, leaderboards, badges, progress bars etc., in non-game contexts to engage users). The main purpose of Serious Games is the development of the skills of the player, by retaining attention and engagement through immersive and entertaining media.
The simulator can now be acquired through our online portal at www.cedr.com/simulator where you can buy a single licence or group at discounted rates
NOTES TO EDITORS
CEDR is a not-for-profit body, founded in 1990, that campaigns for better resolution of disputes and management of conflicts. CEDR’s innovative initiatives promote awareness of the need for more effective leadership in collaboration and dialogue and how to achieve it.
CEDR is Europe’s largest independent Alternative Dispute Resolution service for both commercial and consumer disputes handling 8,000 to 10,000 cases a year.
CEDR is the leading negotiation and conflict management trainer internationally in the field and its acclaimed Mediator Skills Training course has been undertaken by over 7000 mediators in 70 countries.
The CEDR Foundation consults globally on Civil Justice reform and helps businesses develop conflict management systems.