Mediator Skills Training Case Studies
These case studies represent a sample of our work in equipping individuals and teams with mediation skills training.
For more information on our courses and programmes contact the training team on 020 7526 6000 or email email@example.com.
Case Study – University
The HR team wanted to increase their internal capability in resolving workplace differences at the earliest possible stage.
CEDR delivered a 3 day in house employment and workplace course to the entire team and were joined by 2 counterparts from other academic institutions
"Course exceeded my expectations - thoroughly enjoyed it - even the role plays".
"Very well structure and useful course".
"The course really stretches you and if your comfort zone and has developed me to consider using new techniques".
"Excellent course that has spring boarded by knowledge and skills in mediation, I fell it will provide valuable ongoing development in my role and life in general".
"The course has provided me with a refined and valuable skills set- thank you!"
Case Study – County Council
Mediation skills was identified as a learning need, especially when its value was quantified in reducing the costs of disciplinary and grievance cases.
By recommendation of a former local authority client, who had evidenced the nature and benefit to the organisational culture of CEDR's training, the County Council approached CEDR consultants for their advice. Working with their OD Business Partner, CEDR consultants designed a multi-stage change programme, which include 6 days of Workplace Mediation Skills Training, 2 days of mediation awareness seminars and consultancy advice on how to incorporate mediation into the culture of the organisational.
92% of participants rated this course as either Very Good or Excellent
100% of participants rated the faculty's knowledge of the subject area as either Very Good or Excellent.
85% of participants rated the course as either Very Good or Excellent when asked if the structure suited their learning style.
"Good pace, mix of sessions and many aspects which can be applied to my role"
"Very good interaction between the trainers who were both highly knowledgeable and shared their experiences of mediation which was useful"
"Professional, experienced trainers"
"Well structured, interesting and enjoyable course run by experienced, knowledgeable and friendly presenters"