Crisis Management Skills
Crisis management is the process by which organisations deal with disruptive and unexpected events that threatens an organisation or its wider community. Crisis puts in jeopardy reputation, people, customers or the wider public.
The need for effective dialogue is one of the most consistent 'lessons learnt' from debriefs of critical incidents and arguably the single most important success factor as it is synonymous with every aspect of crisis management. Insight gained, messages communicated and decisions made define the character and determine the survival of an organisation.
CEDR is now able to offer a unique opportunity for individuals, teams and organisations to benefit from the experience and insight of some of the world's most highly specialised trainers in effective dialogue.
The 'life in your hands' skills of the Hostage and Crisis Negotiator, honed at the far extremes of crisis and risk, are now available at CEDR offering a unique range of opportunities that will enable participants to be truly exceptional in how they negotiate adversity.
Programmes are designed according to individual client needs and include the examples below offered to date. Meeting the CEDR Skills team is highly recommended to shape what is, your unforgettable experience.