Mediator Skills Training - Employment & Workplace - London
Mediator Skills Training - Workplace & Employment
3 days focused on workplace mediation and an optional 3 days leading to CEDR accreditation
(6 days training for the price of 5)
The Centre for Effective Dispute Resolution (CEDR) is the thought-leader for dispute resolution in Europe and the internationally acclaimed trainer in mediation and conflict management skills.
Building on CEDR’s award winning accredited commercial mediator training, this extended 6-day accredited programme will provide participants with the skills required for effective mediation of all disputes, with a specific focus on HR and Employment disputes. The course includes comprehensive tuition in effective dispute resolution on which participants are trained in the skills required for effective mediation of disputes and assessed for the internationally recognised CEDR Accreditation.
What you will learn
Under the expert guidance of some of the UK’s leading mediator trainers, all experienced in commercial and workplace mediation, you will learn how to:
- settle disputes and conflicts effectively - in days rather than weeks or months saving vital management time
- add value to your organisation by effective and timely management of conflicts and disputes - by finding ‘stickable’ solutions to potentially intractable problems
- manage the mediation process and facilitate constructive negotiation
- advise others on the features and uses of other effective dispute resolution techniques
- transform the way you communicate
Who should attend?
CEDR training has a wide appeal and with limited places available, demand is likely to be high. The programme relies heavily on interactive teaching methodology. No prior knowledge of mediation is required nor a substantive knowledge of law.
The skills also form part of an essential management tool-kit for:
- anyone with responsibility for resolving disputes, particularly those in the workplace
- managers and executives with line management responsibly, in any sectors
- HR managers, business partners, employee relations or investigation officers and advisors, trainers, union representatives, policy advisers
- any individual wishing to develop their ability to manage internal organisational conflict more effectively or wanting to develop workplace dispute resolution systems.
Comments from previous CEDR course participants have included:
"This was the most intensive and rewarding training experience I have ever participated in."
"The CEDR course is the Rolls Royce of mediation skills training."
What a surprising journey, handled so well.' - Daniella Horton, In- house counsel, Fayette Shipping UK Ltd
'It exceeded my best expectations' - Frank Kelleher, Solicitor, Francis C. Kelleher & Co.
The support, experience and practical application of the skills from the faculty made the whole experience exceptional” - John Stuart-King, Mouchel Parkman UK Limited
A great introduction to mediation for those wishing to understand the process and start practicing the skills”Paul Quinlan, Ernst & Young LLP
A comprehensive three day course delivered in a fun and friendly style” - Susie Gray, Ernst & Young LLP
An excellent course to build skills that have a wide usage” - Leepika Dutta, Charity Commission, London
CEDR's Training Faculty is comprised of over 30 professionals and offers a unique combination of HR, legal and business backgrounds. All faculty members are practising mediators with considerable experience employment and workplace mediation.
Equipping participants with a broad perspective on conflict management, the programme focuses specifically on the process of mediation within organisations and the skills required to resolve workplace disputes. It includes:
- a review of dispute resolution methods including a comparison of negotiation, arbitration and mediation
- instruction and practice in workplace mediation skills and process including the structure and phases of mediation and the necessary communication skills
- the mediation sessions are interspersed with practical group discussions covering the key issues faced by the internal mediator such as: establishing and maintaining neutrality when within an organisation; issues surrounding confidentiality of the process and outcomes; and creating sustainable solutions.
Days 1 and 2
By alternating the methods of demonstration and practice we take delegates through the phases of training from the first day of the course. Skills and process are looked at and tried in practical exercises. Case studies, based on actual workplace mediations, are used throughout and participants will experience the roles of mediator and mediation party.
This is a full day dedicated to 'practice’ enabling significant shared learning in a safe environment. The role-plays on this day increase in complexity and afford participants an opportunity to practise the skills required at each stage of mediation. The training faculty actively coach each mediator during his or her practice sessions and provide one-to-one private feedback for their future development.
Optional extra days (at a later date) for those who wish to become accredited
This is a 'practice day' of shared learning in preparation for the assessed days. The whole day is devoted to a single detailed case study and participants practise the skills required at each stage of a mediation. The training faculty coach small groups of participants through the case study and provide personal feedback. The mediation sessions are interspersed with group discussions covering the key issues faced by the mediator.
Days 5 and 6 (assessed days)
Each participant mediates one simulated case on each day. A faculty member observes each session and assesses performance against a set of competencies. Individual feedback, group learning and discussion continue alongside this assessment.
Accreditation is based on the assessments of Days 5 and 6. Participants must also complete a three-part written assignment within two weeks of completing the programme.
The Certificate of Accreditation is awarded to participants who demonstrate the required level of competence to achieve the status of CEDR Accredited Mediator. It is a highly challenging course, but approximately 70 per cent of participants achieve accreditation. The Foundation Course in Mediation Skills Certificate is awarded to acknowledge the participation of those who do not achieve accreditation, and an opportunity to be reassessed may be available for some participants.
CEDR Accreditation is recognised by a number of professional bodies, for example, it satisfies the Law Society's training standards for civil and commercial mediation. Also as International cross-border mediation increases CEDR accreditation is seen as the bench mark for quality mediator training.
Assessment for CEDR accreditation for this course will take place over three days, 4 weeks after the completion of the Days 1-3.
Each delegate is required to complete three written assignments including a written settlement agreement; a written self-assessment of your mediation skills and a brief action plan to take mediation forward in their career.
The Mediator Skills Training course relies heavily on interactive teaching methodology. This demands an extremely high level of competence in spoken English and English language comprehension from delegates. As the accreditation assessments are practical spoken assessments, delegates should be aware that insufficient English language capabilities can affect their chances of accreditation.
There are no other prerequisites other than a willingness to engage in shared learning through role-plays and interactive exercises. Substantive knowledge of law is not required.
Participants will need to prepare thoroughly for this demanding programme and a minimum of 16 hours pre-reading should be anticipated. The Mediator Handbook, case studies and role-play instructions are despatched one month in advance and maximum benefit can only be achieved if all participants are familiar with these key materials.
Module One: £1850.00 (plus VAT) Module Two: £2900.00 (plus VAT)
Total: £4750.00 (plus VAT). Includes refreshments and lunch.
15,16, 17 October 2014. Assessment will take place on 12, 13, 14 November 2014.
Holborn Bars, London