Negotiation Masterclass: The quickest route to influence
“How did you talk them into agreeing to that?”
A question often posed at the end of some of the most challenging, seemingly impossible circumstances.
A truly professional negotiator would say, “We didn’t, we listened them out.”
CEDR’s lead negotiation trainer and former UK Hostage Negotiator, Philip Williams starts his sessions with the challenge, ‘so when were you ever taught to listen?’ He goes onto demonstrate how from earliest childhood we are encouraged to talk…….. and through life, talk we do; increasingly to the detriment of what we are trying to achieve.
The reality check continues, particularly for those who say, ‘actually I think I’m pretty good at listening;’ when they are shocked into discovering just how much they are missing out on when shown by a true expert.
Having had the privilege of working with UK Special Forces, Philip is quick to adopt the secret of their success in the ethos of, ‘back to basics.’ Active Listening is the mission-critical, most basic, core skill for any negotiation, mediation or difficult conversation - it is the quickest route to influence.
Now comes the next myth!
As a species, we are capable of really complex thinking and as a consequence think we make great decisions.
Unfortunately, ‘we don’t, think as much as we think we do.’ In fact, not only do we operate far short of our true capability, we consistently trip ourselves up on a daily basis; victims to a host of ingrained biases and influence tactics that ultimately produce sub-optimal outcomes.
CEDR has put together a truly practical Masterclass session, delivered by expert practitioners so that when you leave you will:
- Know what and how to become the ‘Special Forces’ of listening, able to gain vital information, create more innovative options, save time, drive profit and boost reputation.
- Recognise and counter the tricks, biases and manipulative pitfalls that short-cut your thinking.
- Understand how to re-direct and creatively use the forces of influence to achieve better outcomes.
This Masterclass is being led by CEDR’s most experienced negotiation and communication experts who deliver our negotiation training programmes for business, organisations and individuals around the world.
Practitioner, trainer, coach; Philip brings insightful, real-world stress-tested, knowledge, skills and experience to professionals seeking that edge in negotiation, mediation or conflict resolution.
Philip draws on a unique professional journey. As a former Director of the UK’s Hostage and Crisis Negotiation programme, his experience includes deployments in some of the tensest, most hostile, high-stake environments across six continents. As a specialist advisor to successive UK governments and global organisations, he has gained unparalleled skills within the high-pressure world of crisis leadership, critical decision-making and life-at-risk negotiation.
That experience is strengthened by his exposure to the demands, pressures and needs of a broad range of national and international commercial businesses, organisations, government and independent bodies, specialist professions and individual professionals.
Over the last two decades with CEDR, Andy has been helping people engage better in conflict, negotiation and collaboration or put in place better conflict resolution systems and collaborative corporate cultures. Whether with individuals in public or private sector organisations, charities, NGOs or government agencies, his focus has been on the improvement of skills and processes in communication and negotiation to lift performance or create space for dialogue.
£ 50.00 plus 20% UK VAT (if based in the UK) for all participants
Wednesday 23 January 2019. 8.30am to 10.30am (registration from 8am)
Address: CEDR, IDRC, 70 Fleet Street, London EC4Y 1EU