Foundation in Mediation Skills
This 3-day course focuses on what CEDR does best: Highly skilled trainers who are also experienced mediators, assisting course participants to learn and apply the process and skills of mediation. All 3 days of the CEDR course involve practical exercise and role plays, where all participants will get the opportunity to be the mediator and receive coaching and feedback from experienced mediators.
- Focuses on the practical application of the process and key skills of a mediator in the opening and exploration phases of mediation.
- Sessions include phases of mediation, preparation, mediator opening, what and how to explore, active listening skills and building trust and rapport.
- Participants continue their practice of the process and key skills of an effective mediator focusing on the early bargaining phases of mediation.
- Sessions include: Non-verbal communication, working with Emotions, managing offers, negotiation skills for mediators and handling status and power imbalance in mediation.
- The final stage of Bargaining and the Concluding phase will be examined in detail today and all participants will get another opportunity to mediate in the afternoon with more coaching and feedback from experienced mediators.
- Sessions include dealing with deadlock, challenging parties, reality testing and mediator ethics.
CEDR's Training Faculty is comprised of over 30 professionals and offers a unique combination of legal and business backgrounds.
Experience as mediators
CEDR's training is delivered by experienced mediators who draw on their experience to teach the skills and process of mediation from a practical, pragmatic view point not an academic or theoretical one.
Experience as trainers
As most participants on mediators skills course are very experienced and senior professionals the training style of adult-to-adult is critical. Therefore CEDR trainers are not only experienced mediators but also experienced trainers, skilled in the techniques of adult learning.
Diversity of professional backgrounds
Having trainers from diverse professional backgrounds adds to the richness of training and mediation experience being delivered to the participants. The CEDR faculty is made of many different professionals including, lawyers, accountants, business people, HR professionals, architects, teachers and police.
While it is easy for individuals to stand up and present information, for training to be most effective a group of trainers must work together well to ensure efficient management of the course and quality delivery of the learning. The CEDR team work together regularly and therefore know how to work together to ensure high quality delivery of training.
On-going development and quality assurance
As with any professional, mediation trainers need to ensure they are constantly reflecting on their practice and developing their own skills. Each CEDR faculty trainer receives delegate feedback on their coaching after each course. In addition the whole faculty must attend 2 days of professional development training each year organised by CEDR.
See further details of the in-house team.
Who should attend?
The CEDR Mediator skills training course is open to anyone, globally, who wants to be trained in the skills for effective mediation of commercial disputes.
The programme provides a foundation for anyone seeking to understand mediation or practice as a mediator. The skills form part of an essential management tool-kit for:
- anyone with responsibility for resolving disputes
- managers and executives in the commercial, public and voluntary sectors
- lawyers, accountants and professional advisers
- HR managers, trainers, union representatives and policy advisers
- complaints handlers and customer services representatives
- healthcare and education professionals
- service providers wanting to develop dispute resolution systems
Dates and Cost
Please email Nicola Duggan to discuss your training needs.