Mediator Skills Training | Virtual

This is a six-day online programme run via the Zoom platform covering the skills you need to mediate commercial disputes effectively. The course includes assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators.

It’s easy to take part, as we hold regular programmes throughout the world during the year, including in London, Dublin and Hong Kong. We are also able to offer in-house training.

In addition, we work with like-minded organisations to deliver the course elsewhere in Europe, including Paris and Barcelona. 

CEDR is registered with the Civil Mediation Council as a Commercial and Civil mediation provider and fulfils the Council's set standards of training, CPD and administration.

Frequently asked questions

CEDR Mediator skills training is a five-day programme covering the skills you need to mediate commercial disputes effectively. It takes place regularly in multiple countries. The course includes assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators.

To view the full programme agenda click here

  • Anyone responsible for resolving commercial disputes
  • Managers and executives in commercial, public and voluntary sectors
  • Lawyers, accountants and professional advisers
  • HR managers, trainers, union representatives and policy advisors
  • Complaints handlers and customer services representatives
  • Healthcare and education professionals
  • Service providers wanting to develop dispute resolution systems
  • Internationally-recognised accreditation: CEDR mediator accreditation is seen as the gold standard. There are currently around 7,000 CEDR-accredited mediators in 25 countries.
  • Practical approach reflecting latest thinking: All our trainers are active mediators. As CEDR mediators work with some 700 cases per year, the organisation is uniquely placed to pick up key issues and changing approaches and translate these into our training.
  • Uniquely experienced experts: As the most experienced body of mediation trainers in the world, CEDR trainers are experts in adult learning, ensuring an interactive and engaging course throughout.
  • Extensive coaching and feedback: Course evaluations over the last 20 years consistently rate the level of group coaching and 1-to-1 feedback given to participants as one of the most valuable aspects of our courses.
  • A head start: Even before the course begins, participants can access all learning materials, the Mediation Handbook and our online mediation simulator.
  • More teaching: CEDR courses provide the highest amount of direct teaching hours in the market.
  • Ongoing support and observations: In the year following their accreditation, mediators are invited to attend four 2-hour professional development seminars to learn advanced techniques in mediation.
  • Mediation observation: To increase exposure to real-life disputes, course graduates who sign up to CEDR's Mediator network, The CEDR Exchange, are eligible to observe a mediation with one of CEDR's panel mediators.
  • Proven success: Professionals across countless sectors have benefited from CEDR training.

The details for the next Online Mediator Skills Training course are below:

Dates: 4-10 June   / Break day: (Sun 7 June)   - This course is Sold Out. Please Register your interest for forthcoming courses

Cost:  £4,150 + VAT (total  - £4,980)   

Platform: Zoom                  

  • Settle disputes effectively – in days rather than months, saving vital management time.
  • Add value to commercial disputes – by finding commercial solutions to commercial problems.
  • Manage the mediation process and facilitate advanced negotiation.
  • Advise others on the features and uses of other effective dispute resolution techniques.

Your Trainers

For a list of the trainers on your Virtual Mediator Skills Training course please see below.
Please note your trainers may change on certain days of the course.

  • James South

    CEDR Managing Director, Senior Consultant & Mediator

    Client Feedback: “Good at controlling the discussion so that the parties did not escalate.“   Overview James South is CEDR’s Managing Director, lead trainer of CEDR Mediator Training Faculty and one of the most experienced dispute resolution consultants. James, a qualified lawyer in his native New Zealand has 20 years’ experience as a mediator. He … Continued

  • Felicity Steadman

    Felicity Steadman

    CEDR Faculty, Full Time Mediator

    Client Feedback: “Her manner creates trust and confidence in her ability.”   Overview Felicity Steadman has been a professional in the field of dispute resolution for over 20 years. After a distinguished career in South Africa as a mediator and arbitrator she was trained and accredited by CEDR in 2003 and is now an established … Continued

  • Susanne Schuler

    CEDR Director of Training, Senior Consultant & Mediator

    Client Feedback: “Susanne’s professional skills are head and shoulders above other practitioners. I was impressed by her astute communications skills and her levels of cross-cultural awareness. I would recommend Susanne to those seeking an extraordinary professional who will deliver something powerful and resolve complex issues whilst respecting relationships.”   Overview Susanne Schuler is a qualified … Continued

  • Andy Rogers

    Principal Consultant & Mediator

    Client Feedback: “… not afraid to take control when matters looked impossible to resolve.”   Overview Andy Rogers is a member of the Executive Team at CEDR and a practicing mediator. He has worked on a large number of disputes across varied sectors from the purely commercial to those with highly personal and emotional issues. … Continued

  • Dr Andrzej Grossman

    CEDR Director, Architect & Mediator

    Client Feedback: “Fair, forward-thinking and tenacious; he came across as a person of real integrity”   Overview A member of CEDR’s Executive team, Andy joined CEDR in 1999. He has particular expertise in multi-party/multi-person conflicts and conflicts where personalities have become a major obstacle to resolution. He has acted as a facilitator or independent chair … Continued

Upcoming Courses

For a full list of our upcoming online training programmes see the image boxes below.

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