Crisis management is the process by which organisations deal with disruptive and unexpected events that threatens an organisation or its wider community. Crisis can put in jeopardy reputation, employees, customers, and the wider public.
The need for effective dialogue is one of the most consistent outtakes from debriefs of critical incidents and arguably the single most important success factor, as it is synonymous with every aspect of crisis management. Insight gained, messages communicated and decisions made define the character and determine the survival of an organisation.
This is a unique opportunity for individuals, teams and organisations to benefit from the experience and insight of some of the world's most highly specialised trainers in effective dialogue at the extremes of crisis and risk.
This refers to the techniques used by global professional negotiators to communicate with people who are threatening serious harm, whether to themselves or others. Learning with such professionals will give you the ultimate skillset in listening, understanding, influencing and leading people.
With a focus on both individual and team skills, this will test your team to the ultimate challenge, delivering tangible new abilities. Participants will learn to work in a team, grappling with the unexpected and realising their full capabilities in handling high-level crises. Delivered by some of the UK’s most respected former Hostage and Crisis Negotiators, this training is life-changing for individuals, teams and the organisations they represent.
We offer this bespoke course for leaders and managers who could potentially find themselves with a major crisis situation on their hands. We will give them the complete skillset necessary to be able to negotiate effectively, with the aim of a successful resolution.
I just wanted to thank you so much for your brilliant ideas for the programme and the framing - although the participants were all keen and experienced negotiators, they really felt having learned a whole lot in a new and very intense way, including many good discussions and reflections about communication, active listening and influencing.