At some point, every leader will come across times in their professional lives where they have to resolve tensions between colleagues, navigate tricky contractual negotiations or even manage whole-office conflict.
Effective mediation skills are a vital tool for any leader and yet few have been taught this business skill.
CEDR Mediation Skills for Leaders is a tailored course for managers and leaders to learn the skills of mediation so that they can be applied in a business context. With these mediation skills, you will be able to resolve tensions at an early stage; handle disputes in a confidential manner and learn how to make practicable agreed solutions.
This course is a useful stepping stone in the process of gaining CEDR Mediator Accreditation.