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This course enables individuals to handle any negotiation with skill and confidence. CEDR’s practical programme is particularly distinctive because it’s taught by trainers who are all practicing negotiators, facilitators, and coaches. It also involves a high level of participant coaching.

The Advanced Negotiation Skills programme can be completed in two ways:

  • You can take Module 1 on its own to gain a strong grounding in negotiation. Alternatively, you can fully unlock your potential as a negotiator by taking both modules.
  • Module 2 contains assessed elements which, subject to performance, lead to formal accreditation as a CEDR Advanced Negotiator.
  • Days 1 & 2: Methods and theoretical input are embedded in practical case studies and demonstrations.
  • There’s skills training through practice, feedback and coaching across a wide range of topics.
  • Days 1: Review of foundational skills in the workplace. Additional methods and theoretical input are embedded in increasingly complex exercises and role-plays, plus training in further skills.
  • Days 2 & 3: Further coaching in advanced topics such as working in teams and multiple parties, under-pressure role-plays, complex issues, and negotiating within and outside an organisation.
  • Attainment of the CEDR formal accreditation in Advanced Negotiations Skills.
  • Anyone responsible for resolving disputes
  • HR professionals (ER, L&D, HRBPs, managers and directors)
  • In-house lawyers
  • Line managers and directors
  • Complaints handlers and customer service representatives
  • Trade union and work council representatives
  • Professional body representatives
  • Commissioners of 'neutral' workplace or employment investigations and other processes (e.g. reviews, independent investigations, chairing appeals and so on).

Professionals from almost any sector can benefit from our advanced skills training. That includes those engaged in international business, law, research and education, as well as those working in public and development sector organisations.

  • Current practitioners: Led by experienced facilitators and speakers who are first and foremost practitioners.
  • More personal coaching: We aim for a 1:6 trainer/participant ratio, helping you to progress faster.
  • Realistic situations: Develop your skills through challenging, real-life exercises.
  • Structural knowledge: Learn to use a framework to plan, dynamically assess and recalibrate the negotiation journey.
  • Develop Active Listening: This helps you expand your understanding of the real needs and desires that drive and motivate others.
  • Emotion management: Become attuned to managing emotion, using its energy positively to optimise great decision making.
  • Leadership skills: Learn how to influence and persuade with integrity.
  • Stay in charge: Discover how to have a greater sense of comfort and control across a divergent range of negotiation challenges.
  • Develop your ‘brand’: Become a known negotiator that others will want to work with.
  • Proven success: Professionals across countless sectors have benefited from CEDR advanced training.

Active Listening Skills

Philip Williams, former Hostage and Crisis Negotiator explores what is 'Active Listening' and why it is so important. This essential life skill is the foundation of progressive and effective negotiation skills and underpins all of CEDR's internationally recognised training.