Mediator Skills Training (In-house)
CEDR's internationally recognised Mediator Skills training course can be run as an in-company course for any organisation.
As part of our in-company service, the course structure is flexible, and available in various formats, including or excluding the assessment section.
Building on twenty years experience of running our courses across the globe, we are able to adapt our teaching according to the needs of each company, as well as addressing any cultural and religious differences and gender balance issues.
In a recent series of courses run in the Middle East, we were able to accommodate our clients not only to meet their requests on religious needs, but were also able to introduce into the programme the topic of gender imbalance and how to deal with it, as this was a key issue which the client wanted to address.
We are able to provide training sessions for organisations who wish to build their own faculty capacity under CEDR supervision. Previously, we have run our courses in partnership with local organisations in Nigeria, South Africa and Hong Kong
Although most of the courses we run require a high level of English proficiency, we are able to run courses in countries where participants have a limited knowledge of the English language. We are able to do this through simultaneous translation during the teaching part of the course, and also during the assessments of the delegates.
For a more in depth discussion of your specific needs and the various options available to you please contact CEDR Skills on +44(0)20 7536 6000 or email firstname.lastname@example.org
Faculty and assesmment
CEDR's Training Faculty is comprised of over 30 professionals and offers a unique combination of legal and business backgrounds.
Experience as mediators
CEDR's training is delivered by experienced mediators who draw on their experience to teach the skills and process of mediation from a practical, pragmatic view point not an academic or theoretical one
Experience as trainers
As most participants on mediators skills course are very experienced and senior professionals the training style of adult-to-adult is critical. Therefore CEDR trainers are not only experienced mediators but also experienced trainers, skilled in the techniques of adult learning.
Diversity of professional backgrounds
Having trainers from diverse professional backgrounds adds to the richness of training and mediation experience being delivered to the participants. The CEDR faculty is made of many different professionals including, lawyers, accountants, business people, HR professionals, architects, teachers and police.
While it is easy for individuals to stand up and present information, for training to be most effective a group of trainers must work together well to ensure efficient management of the course and quality delivery of the learning. The CEDR team work together regularly and therefore know how to work together to ensure high quality delivery of training.
On-going development and quality assurance
As with any professional, mediation trainers need to ensure they are constantly reflecting on their practice and developing their own skills. Each CEDR faculty trainer receives delegate feedback on their coaching after each course. In addition the whole faculty must attend 2 days of professional development training each year organised by CEDR.
Please click here for further details of the in-house team.
The Certificate of Accreditation is awarded to participants who demonstrate the level of competence to achieve the status of CEDR Accredited Mediator. It is a highly challenging course, but approximately 70 per cent of participants achieve accreditation.
Accreditation is based on the assessments of Days 4 and 5. Participants must also complete a three-part written assignment within two weeks of completing the programme.
The Certificate of Accreditation is awarded to participants who demonstrate the level of competence to achieve the status of CEDR Accredited Mediator. It is a highly challenging course, but approximately 70 per cent of participants achieve accreditation. The Foundation Course in Mediation Skills Certificate is awarded to acknowledge the participation of those who do not achieve accreditation, and an opportunity to be reassessed may be available for some participants.
CEDR Accreditation is recognised by a number of professional bodies; for example, it satisfies the Law Society's training standards for civil and commercial mediation.
Tried and tested competency-based assessment framework
In order to establish a base line of competence assessment must be based on some from of framework. CEDR's framework is based on assessors looking for demonstration of competence key mediators skills (see page 19 for more detail). It is not, like some other frameworks based on a ‘checkbox' linear process approach which assessees to mediate a full case in the 1 hour of assessment, which clearly is not realistic. Rather, this framework is flexible enough to allow for jurisdiction and cultural differences and has been applied sucessfully in many countries around the world.
Experienced team of assessors
CEDR's assessing faculty have hours of assessing experience as well as working together as a team and, therefore, the assessment process is rigorous and consistent. The team are also trained to handle difficulties that may arise during assessment and giving feedback at the end of sessions. This is incorporated into CEDR's faculty manual.
Quality assurance mechanisms
CEDR has established quality control mechanisms, specifically designed to ensure that we deliver a consistency of assessment across the faculty team. Firstly our team train together regularly on applying the assessment framework consistently. Secondly following each assessment day, all delegate assessments are discussed and moderated at a faculty meeting chaired by the lead trainers. Finally all assessments are video-recorded, which allows for review by faculty, random quality assurance review and an appeals process for participants who are not happy with their assessment.
International recognition of accreditation
There is a very significant difference between “assessment” and “accreditation”. Put simply, any individual trainer or group of trainers can offer a process in which they assess training participants and declare who has passed and who has failed their course. CEDR assessment however leads to Accreditation, which is a formal process of recognition by an organisation, which has sufficient status and recognition that its credentialing carries weight within the wider community.
CEDR Accredited Mediator status is confirmation that an individual has demonstrated competence in mediation to the assessing faculty members in a training course environment. To gain accredited status it is necessary to attend the CEDR mediator skills training course and to complete the following assessment process successfully.
On the final two days of the mediator skills training, namely days 4 & 5, course delegates are assessed rigorously against a set of six competencies by CEDR faculty members, themselves practising mediators, who observe delegates on each day as they mediate a mock dispute. The assessed competencies fall into three categories: relationship skills, process skills and content skills
The remaining competencies are assessed through written assignments submitted after the completion of day 5 of the course.
Each delegate is to complete three written assignments for a deadline two weeks after the end of the course.
You will be assessed on the following:
- A written settlement agreement; this is based on the case study undertaken on day three of the course. You are welcome to use the CEDR Model Settlement Agreement as a skeleton for this assignment.
- A written self-assessment of your mediation skills; this is in relation to the strengths you bring to mediation and the areas you feel you need to work on.
The third assignment is to write a brief action plan about how you wish to take mediation forward in your career. By completing this assignment we have found that delegates are able to put their plans into action and also give CEDR the opportunity to support delegates where appropriate.
Who should attend
Who should attend?
The CEDR Mediator skills training course is suitable for anyone who wants to be trained in the skills for effective mediation of commercial disputes.
The programme provides a foundation for anyone, or any group of people, seeking to understand mediation or practice as a mediator. The skills form part of an essential management tool-kit for:
- anyone with responsibility for resolving disputes
- managers and executives in the commercial, public and voluntary sectors
- lawyers, accountants and professional advisers
- HR managers, trainers, union representatives and policy advisers
- complaints handlers and customer services representatives
- healthcare and education professionals
- service providers wanting to develop dispute resolution systems
“Mediation is where world businesses will prosper. Always there in a way, mediation is the choice”
“I never knew that learning could be that fun”
- Leila El Shentenawi
“An extremely informative five day course covering both academic and practical aspects. I will certainly highly recommend it to colleagues and others in the legal profession”
- Basil Marco, Marco Associates, Egypt
“We learn by doing - it is an excellent course”
-Ismail Selim, Senior Associate, Zulficar and Partners
“Equipped me with excellent tools not just for mediation but also for daily business an communication”
-Gamal Abou Ali
Feedback from an In-house Mediator Skills Training course in Egypt, May 2010