Mediator Skills Training - UK and International

This is a five-day programme covering the skills you need to mediate commercial disputes effectively. The course includes assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators.

It’s easy to take part, as we hold regular programmes throughout the world during the year, including in London, Dublin and Hong Kong. We are also able to offer in-house training.

In addition, we work with like-minded organisations to deliver the course elsewhere in Europe, including Paris and Barcelona. 

CEDR is registered with the Civil Mediation Council as a Commercial and Civil mediation provider and fulfils the Council's set standards of training, CPD and administration.

Virtual Mediator Skills Training

To find out more about our Virtual course offering please go to this link.

Frequently asked questions

CEDR Mediator skills training is a five-day programme covering the skills you need to mediate commercial disputes effectively. It takes place regularly in multiple countries. The course includes assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators.

  • Anyone responsible for resolving commercial disputes
  • Managers and executives in commercial, public and voluntary sectors
  • Lawyers, accountants and professional advisers
  • HR managers, trainers, union representatives and policy advisors
  • Complaints handlers and customer services representatives
  • Healthcare and education professionals
  • Service providers wanting to develop dispute resolution systems
  • Internationally-recognised accreditation: CEDR mediator accreditation is seen as the gold standard. There are currently around 7,000 CEDR-accredited mediators in 25 countries.
  • Practical approach reflecting latest thinking: All our trainers are active mediators. As CEDR mediators work with some 700 cases per year, the organisation is uniquely placed to pick up key issues and changing approaches and translate these into our training.
  • Uniquely experienced experts: As the most experienced body of mediation trainers in the world, CEDR trainers are experts in adult learning, ensuring an interactive and engaging course throughout.
  • Extensive coaching and feedback: Course evaluations over the last 20 years consistently rate the level of group coaching and 1-to-1 feedback given to participants as one of the most valuable aspects of our courses.
  • A head start: Even before the course begins, participants can access all learning materials, the Mediation Handbook and our online mediation simulator.
  • More teaching: CEDR courses provide the highest amount of direct teaching hours in the market.
  • Ongoing support and observations: In the year following their accreditation, mediators are invited to attend four 2-hour professional development seminars to learn advanced techniques in mediation.
  • Mediation observation: To increase exposure to real-life disputes, course graduates who sign up to CEDR's Mediator network, The CEDR Exchange, are eligible to observe a mediation with one of CEDR's panel mediators.
  • Proven success: Professionals across countless sectors have benefited from CEDR training.

Register your interest here in CEDR's Accredited Mediator Skills Training to stay informed about the latest training dates.

We hold Mediator Skills Training internationally throughout the year. This includes London, Dublin, and Hong Kong. Our training calendar has further information on dates, availability, and price. You can book your place through the training calendar below. Visit the training calendar here Alternatively, see the upcoming UK and International Mediator Skills Training courses below:

 Location   Date  Break day/s  Price
(Exc VAT) 
Price
(inc VAT) 
 UK
London (Sold Out) 15-21 Sep 2021 Weekend of 18/19 Sep £4,900 £5,880
Employment &  Workplace MST  
(Sold Out)
13-15 Oct 2021  N/A £1,350 £1,620
London (Sold Out)  6-12 Oct 2021 Weekend of 9/10 Oct £4,900 £5,880
London  1-7 Dec 2021 Weekend of 4/5 Dec £4,900 £5,880
Employment &  Workplace MST  9-11 Feb 2022  N/A £1,350 £1,620
London 2-8 Mar 2022 Weekend of 5/6 Mar £4,900 £5,880
 Ireland
Dublin (Sold Out) 20-25 Sep 2021 23-Sep €4,350 €4,350
Dublin 7-12 Feb 2022   €4,350 €4,350
 International
Paris 12-14 Oct (Mod.   1) & 16-18 Nov (Mod. 2) N/A €4,500 N/A
Switzerland 10-12 Mar 2022  N/A £5,235  N/A

Use the Book now button below to visit our training calendar, or click here. You can then select the location of the course you would like to book onto. 

  • Settle disputes effectively – in days rather than months, saving vital management time.
  • Add value to commercial disputes – by finding commercial solutions to commercial problems.
  • Manage the mediation process and facilitate advanced negotiation.
  • Advise others on the features and uses of other effective dispute resolution techniques.

Main Topics

Pre-course.

Mediation Handbook and Simulator

Before you start the course, prepare by reading the CEDR handbook and practise mediating using CEDR's unique online Mediation Simulator.

Day 1.

Teaching & Practice Day

We start with theory, process and key skills in the early phases of mediation. Sessions include: phases of mediation, preparation, mediator opening, what and how to explore, active listening skills, and managing emotions.

Day 2.

Teaching & Practice Day

This covers theory, process and key skills in the later phases of mediation; bargaining and concluding. Sessions include: managing offers, negotiation skills, dealing with deadlock, reality testing, and ethics.

Day 3.

Coaching & Practice Day

We mediate a case throughout the day in groups. Each participant receives extensive coaching, plus 1-2-1 feedback. 

Day 4.

1st Assessment Day

Practical assessment, with every participant mediating once and with more 1-2-1 feedback. Cases focus on the earlier phases of mediation.

Day 5.

2nd Assessment Day.

Practical assessment, with every participant again mediating once and further 1-2-1 feedback. We look at three cases, focusing on the middle and later phases of mediation.

Susanne Schuler coaching

You will be able to:

  • Settle disputes effectively – in days rather than months, saving vital management time.
  • Add value to commercial disputes – by finding commercial solutions to commercial problems.
  • Manage the mediation process and facilitate advanced negotiation.
  • Advise others on the features and uses of other effective dispute resolution techniques.

Other related Courses

We also provide other types of Mediator Skills Training. Click on the relevant image cards below to find out more.

Your Trainers

You will be taught by some of the following world-class trainers on your course.
As well as being part of CEDR's Training Faculty, many are full time practising mediators.

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  • Ana Virginia Bauder

    Ana Virginia Bauder

    Lawyer, Mediator, Conciliator & Adjudicator

    Client Feedback: “Excellent in all respects. She had a robust style; yet approachable, and very aware of financial and legal … Continued

  • Chula Rupasinha

    Chula Rupasinha

    Mediator & Trainer

    Client Feedback: “Chula brought a very high level of professionalism to the mediation and throughout displayed skills that enabled the … Continued

  • Andy Rogers

    Andy Rogers

    Principal Consultant & Mediator

    Client Feedback: “… not afraid to take control when matters looked impossible to resolve.”   Overview Andy Rogers is a … Continued

  • Tracey Fox

    CEDR Employee, Neutral & Psychologist

    Client Feedback: “Very calm, maintained composure when things got tough, yet maintained control of the situation and people.”   Overview … Continued

  • Eve Pienaar Image

    Eve Pienaar

    Chambers Mediator

    Client Feedback: “The calm, measured and consummately professional approach you adopted greatly helped in achieving a resolution to what appeared … Continued

  • Gillian Caroe

    Chambers Mediator & CEDR Faculty

    Client Feedback: “Gillian has a natural ease and confidence in the role of the mediator and superb communication skills.”  Languages … Continued

  • Neil Goodrum

    Chambers Mediator

    Client feedback: “He got to the nub of the issues very quickly and painlessly” – Client Feedback Languages: English Neil Goodrum is a … Continued

  • Felicity Steadman

    Felicity Steadman

    CEDR Faculty, Full Time Mediator

    Client Feedback: “Her manner creates trust and confidence in her ability.”   Overview Felicity Steadman has been a professional in … Continued

  • Susanne Schuler

    Susanne Schuler

    CEDR Director of Training, Senior Consultant & Mediator

    Client Feedback: “Susanne’s professional skills are head and shoulders above other practitioners. I was impressed by her astute communications skills … Continued

Course Managers

Here are the Course Managers who may work with you on your Mediator Skills Training course

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