Mediator Skills Training | Virtual

This is a six-day online programme with a weekend break in between run via the Zoom platform covering the skills you need to mediate commercial disputes effectively. The course includes assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators. The cost of attending is £4,150 per person + VAT (if applicable).

This virtual course is IMI-certified and fulfils the CMC's standards for training, CPD and administration. To view FAQs about how the Virtual course differs from the face-to-face course, click here.

It’s easy to take part, as we hold regular programmes throughout the world during the year, including in London, Dublin and Hong Kong. We are also able to offer in-house training.

In addition, we work with like-minded organisations to deliver the course elsewhere in Europe, including Paris and Barcelona. 

Courses held in the English Language:

Our training programme is highly interactive and practitioner-oriented. Participants role-play and partake in exercises with others. Participants will therefore need a good command of business English (a minimum of B2 as outlined by the Common European Framework of Reference for languages).

This course is an IMI-Certified Mediator Training Program (CMTP).

CEDR is registered with the Civil Mediation Council as a Commercial and Civil mediation provider and fulfils the Council's set standards of training, CPD and administration.

Further information

CEDR Mediator skills training is a six-day programme covering the skills you need to mediate commercial disputes effectively. It takes place regularly in multiple countries. The course includes assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators.

Visit this page to view our Frequently Asked Questions on how we do our Virtual Mediator Skills Training and what you need to do to get the most out of the course.

To view an example of a typical full course programme, see the agenda here

  • Anyone responsible for resolving commercial disputes
  • Managers and executives in commercial, public and voluntary sectors
  • Lawyers, accountants and professional advisers
  • HR managers, trainers, union representatives and policy advisors
  • Complaints handlers and customer services representatives
  • Healthcare and education professionals
  • Service providers wanting to develop dispute resolution systems
  • Internationally-recognised accreditation: CEDR mediator accreditation is seen as the gold standard. There are currently around 7,000 CEDR-accredited mediators in 25 countries.
  • Practical approach reflecting latest thinking: All our trainers are active mediators. As CEDR mediators work with some 700 cases per year, the organisation is uniquely placed to pick up key issues and changing approaches and translate these into our training.
  • Uniquely experienced experts: As the most experienced body of mediation trainers in the world, CEDR trainers are experts in adult learning, ensuring an interactive and engaging course throughout.
  • Extensive coaching and feedback: Course evaluations over the last 20 years consistently rate the level of group coaching and 1-to-1 feedback given to participants as one of the most valuable aspects of our courses.
  • A head start: Even before the course begins, participants can access all learning materials, the Mediation Handbook and our online mediation simulator.
  • More teaching: CEDR courses provide the highest amount of direct teaching hours in the market.
  • Ongoing support and observations: In the year following their accreditation, mediators are invited to attend four 2-hour professional development seminars to learn advanced techniques in mediation.
  • Mediation observation: To increase exposure to real-life disputes, course graduates who sign up to CEDR's Mediator network, The CEDR Exchange, are eligible to observe a mediation with one of CEDR's panel mediators.
  • Proven success: Professionals across countless sectors have benefited from CEDR training.



The cost is £4150 (exc VAT) / £4980 (inc VAT)

Further information can be found on the Virtual MST Training Calendar here

  • Settle disputes effectively – in days rather than months, saving vital management time.
  • Add value to commercial disputes – by finding commercial solutions to commercial problems.
  • Manage the mediation process and facilitate advanced negotiation.
  • Advise others on the features and uses of other effective dispute resolution techniques.
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