Mediator Skills Training - Employment & Workplace
The CEDR Mediation Handbook
This is essential reading in preparation for the course. The book is only available as part of the materials provided to participants for the CEDR Mediator Skills Training course.
Getting to Yes
Fisher, R & Ury, W (2012), Arrow (ISBN 978-1-847-94093-3)
This seminal text is recommended as background. It introduces the concept of principled or interests-based negotiation, which offers a highly effective framework for reaching satisfactory agreements.
Other books on mediation… and, of course, there are many more
ADR, Practice and Principles
Brown, Henry & Marriott, Arthur (2011) Sweet & Maxwell (ISBN 9780414044784)
This third edition of the substantial and widely respected standard reference book deals with all forms of ADR. It is often cited by judges in court and in court judgements.
Butterworths Mediators on Mediation
Newmark, C & Monaghan, A (2005), Tottel Publishing (ISBN 1845920813)
This is a collection of personal accounts from 20 UK and international commercial mediators from a range of sectors. Includes advice from the experts on the various types of dispute they have encountered.
How to Master Commercial Mediation
Richbell, D (2015) Bloomsbury Professional (ISBN978-1-78043-682-1)
A collaboration bringing together the knowledge of the author and 86 practising mediator colleagues from around the world, and sharing insights and ideas from decades of experience as dispute resolvers.
International Mediation - The Art of Business Diplomacy
Carroll, E & Mackie, K (2006) Tottel Publishing and Kluwer Law International (ISBN 1-84592-346-4)
How to use mediation and get the best from the process in an international setting, with sections on breaking deadlock, the economics of mediation, and institutional and business applications.
Mediation Law and Civil Practice
Allen, T (2013) Bloomsbury Professional (ISBN978 1-78043-2137)
A review of the place of settlement in general in the English civil justice system, and of mediation in particular and the way the courts encourage its use.
Mediation: Principles, Process, Practice
Boulle, L & Nesic, M (2001) Butterworths (ISBN 0406927472)
A comprehensive and practical guide to mediation in the UK. Separate sections deal with definitions, principles of mediation, the process and phases, the roles of participants and essential techniques.
Resolving Disputes Without Going to Court
Acland, A F (1995), Century (ISBN 0712675221)
A consumer guide to alternative dispute resolution. Conflict is bad for business and bad for people. This book tells you how to avoid conflict through following nine simple stages of meditation.
Other useful and interesting books… and, of course, there are many more
Beyond Reason: Using Emotions as You Negotiate
Fisher, R & Shapiro, D (2006) Harvard Negotiation Project (ISBN: 0143037781)
An analysis of the role emotion plays during the negotiation process, which discusses new strategies for understanding negative emotions and harvesting positive emotions in formal and informal negotiations.
Stone, D, Patton, B, & Heen, S (2000), Penguin (ISBN 014027782X)
An interesting approach on how to listen and what to listen for. It teaches us to work through difficult conversations by understanding that we are not engaging in one dialogue but in three.
Goleman, D (1996), Bloomsbury (ISBN 0747528306)
The author argues that our view of human intelligence is far too narrow. Self-awareness, impulse control, persistence, motivation, empathy and social deftness are all qualities of people who excel.
Getting Past No: Negotiating with difficult people
Ury, William (1992), (ISBN 0712655239)
We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with the stubborn, the irate or the deceitful?
How to Master Negotiation
(2015) Bloomsbury Professional (ISBN 978-1-78043-796-5)
A guide for negotiators. Drawing on negotiation and conflict theory from around the world with practical examples, this book offers a way to plan for the unplannable and maximise the chances of agreement.
Influence: The Psychology of Persuasion
Cialdini, Robert B., PhD (2007) HarperCollins (ISBN 978-0-06-124189-5)
This classic book on persuasion explains the psychology of why people say "yes", highlighting six universal principles and how to apply them.
Introducing Neuro-Linguistic Programming: Psychological Skills for Understanding and Influencing People”.
O'Connor, J (2011), Conari Press (ISBN 978-1573244985)
This book introduces the theory of Neuro-Linguistic Programming (NLP), which is based on observed practical skills used by all good communicators to obtain excellent results.
Rosenberg, M (2015), Puddle Dancer Press (ISBN: 8580001045115)
This renowned peacemaker presents his complete system for speaking our deepest truths, addressing our unrecognized needs and emotions, and honouring those same concerns in others.
The ADR Practice Guide: Commercial Dispute Resolution
Mackie, K, Miles, D, Marsh, W & Allen, T (3rd Ed, 2007) Tottel Publishing (ISBN 978-1-84592-314-3)
Parts A and C: The Conceptual Framework of ADR and the Practical Framework of Mediation in particular. The section on the Legal Framework is covered more fully in ‘Mediation Law and Civil Practice’ above.
The 7 Habits of Highly Effective People
Covey, S (2004), Simon & Schuster (ISBN 0-684-85839-8)
This book presents a principle-centred approach for solving problems and a pathway for living with fairness, integrity, honesty and human dignity - principles that give us the security to adapt to change.
When Talk Works
Kolb, D. (1997- reprint edition), Jossey-Bass (ISBN 0787910902)
A collection of twelve interview-based profiles of mediators at work. Intimate and compelling, they provide a valuable source of information on what mediators actually do.