Mediator Skills Training - Employment & Workplace
CEDR's Workplace Mediation Skills training course can be run as an 'in-company' course for any organisation. This is a common approach for HR, ER, OD teams or indeed cross teams in organisations whish involve other stakeholders such Trade Union Representatives and Legal.
As part of our 'in-company' service, the course structure is flexible, and available in various formats, including or excluding the assessment section - Module Two.
For a more in depth discussion of your specific needs and the various options available to you please contact CEDR Skills on +44(0)20 7536 6080 or email firstname.lastname@example.org
3 days training focused on workplace mediation
For businesses few situations are more damaging than protracted and difficult disputes or disagreements with an employee or between groups of employees. Workplace conflict can ravage a well established company, distracting and distressing otherwise strong and efficient management teams responsible for dealing with the consequences. Being skilled to deal with these situations can therefore have a huge impact not only to employee relations but ultimately to an organisations bottom line.
Building on their internationally recognised and industry leading commercial Mediator Skills Training, CEDR, the Centre for Effective Dispute resolution have developed a workplace mediator skills training programme focussed skills training, available in two distinctive three day modules. The programme is designed to provide participants with the skills for the effective mediation of all HR and employment disputes.
CEDR's training is delivered by senior mediators who draw on their experience to teach the skills and process of mediation from a practice based, pragmatic viewpoint not an academic or theoretical one.
Experience as trainers
As most participants on the course are very experienced and senior professionals, the training style of adult-to-adult is critical. Therefore CEDR trainers are not only experienced mediators but also experienced trainers and coaches, skilled in the techniques of adult learning.
Diversity of professional backgrounds
Having trainers from diverse professional backgrounds adds to the richness of training and mediation experience being delivered to the participants. The CEDR Faculty is made up of professionals with many different backgrounds including, HR professionals, lawyers, accountants, business people, architects, teachers and police.
While it is easy for individuals to stand up and present information, for training to be most effective a group of trainers must work together well to ensure efficient management of the course and quality delivery of the learning. The CEDR team work together regularly and effectively with a track record of ensuring high quality delivery of training.
On-going development and quality assurance
As with any professional, mediation trainers need to ensure they are constantly reflecting on their practice and developing their own skills. Each CEDR Faculty trainer receives delegate feedback on their coaching after each course. In addition the whole Faculty must attend two days of professional development training each year organised by CEDR.
Faculty and assesmment
Module one - The Certificate in Workplace Mediation Skills (Three days)
The CEDR Certificate in Workplace Mediation Skills Training is designed to provide the full skill-set to resolve disputes relating to employment and HR. It demonstrates that you have undertaken the training for understanding and conducting mediation although no formal assessment of competence takes place.
The programme focuses specifically on the process of mediation within organisations and the skills to resolve workplace disputes. It includes:
- a review of dispute resolution methods including a comparison of negotiation, arbitration and mediation
- instruction and practice in workplace mediation skills and process including the structure and phases of mediation and the necessary communication skills
The mediation sessions are interspersed with practical group discussions covering the key issues faced by the internal mediator such as:
- What does it mean to be neutral in my organisation?
- Where does mediation fit in with other policies and processes?
- What is the role of HR/ ER in mediation?
- How to manage confidentiality
- How to create a mediation culture?
- The internal vs external mediator
- Creating sustainable solutions
What you will learn
Under the expert guidance of some of the UK's leading mediator trainers, all experienced in commercial and workplace mediation, you will learn how to:
- settle disputes and conflicts effectively - in days rather than weeks or months saving vital management time
- add value to your organisation by effective and timely management of conflicts and disputes - by finding sustainable solutions to potentially intractable problems
- manage the mediation process and facilitate constructive negotiation
- advise others on the features and uses of other effective dispute resolution techniques
- transform the way you communicate
Module Two - CEDR Mediator Accreditation (Three days)
Recognising that a number of attendees on the Workplace Mediator Skills Training may decide at the outset, or indeed at a later stage that they would like to work towards achieving Full Accreditation, CEDR has established a second separate module. CEDR Accreditation sets the global benchmark for mediator skills certification, and is an internationally recognised qualification. Accreditataion allows attendees to move from the workplace focus to the broader remit of commercial competence in dispute resolution.
The Accreditation module comprises one day of advanced role play (with lawyers/ representatives) with all attendees receiving one to one feedback and coaching on their performance. This is followed by two days of assessment based on the CEDR Mediator Skills competencies. After the course two written assignments must be submitted with two weeks of the course.
CEDR training is endorsed by The Civil Mediation Council, The Bar Council, The Law Society and The Institute of Leadership and Management. The programme is also recognised by The National Open College Network.
Who should attend
Who should attend?
CEDR training has a wide appeal and with limited places available, demand is likely to be high. The programme relies heavily on interactive teaching methodology. No prior knowledge of mediation is required nor a substantive knowledge of law.
The skills also form part of an essential management tool-kit for:
- those with responsibility for resolving disputes, particularly those in the workplace
- HR and ER professionals, business partners, or investigation officers and advisors, trainers, union representatives, policy advisers
- any individual wishing to develop their ability to manage internal organisational conflict more effectively or wanting to develop workplace dispute resolution systems.
Comments from previous CEDR course participants have included:
"The support, experience and practical application of the skills from the faculty made the whole experience exceptional”
- John Stuart-King, HR Business Partner, Mouchel Parkman UK Limited
“ A great introduction to mediation for those wishing to understand the process and start practicing the skills”
- Paul Quinlan, Senior Manager -Employee Relations HR Strategy & Policy, Ernst & Young LLP
“An excellent course to build skills that have a wide usage”
- Leepika Dutta, Manager, Charity Commission, London
“An excellent course that has provided a usable framework for use within the workplace.”
- Catriona Hughes, HR Business Partner, Three
"A comprehensive three day course delivered in a fun and friendly style”
- Susie Gray, Ernst & Young LLP