Skills menuTrack recordInforming the market and breaking new ground Every year we run over 150 courses, events and seminars around the world. In recent years we have launched major training initiatives such as our Workplace Mediation course for the employment sector and our Advanced Certificate in Negotiation. We maintain mediator standards of excellence through a programme of Advanced Mediation Training. International leadership in training As well as our involvement in the three-year programme for the UK Judicial Studies Board, we delivered mediators skills training to the judiciary. We delivered the first internationally accredited mediator skills training in many countries such as Egypt, Nigeria and Pakistan. We delivered ADR workshops in over 30 different countries. We trained local commercial mediators in Advanced Mediation Practice in Bosnia and we continue to deliver mediator skills training courses in Europe, including Greece, Ireland and Spain. We worked with the European Patent Office to run a Study Tour for Russian and Ukrainian federal judges. We ran the first ADR International Study Programme in 2006. We have worked, often confidentially, with organisations ranging from the FTSE 100 to large-scale manufacturers and from national and local government or international public agencies to professional services organisations. Leading global development Europe We work extensively across Europe - please view our World Map. Following their Green Paper in 2002, the European Commission launched an EU Code of Conduct for Mediation and a Draft Directive developed by a drafting committee on which CEDR was represented. The first pan-European ADR research project, conducted by CEDR in conjunction with leading law firm CMS, culminated in the launch of a joint publication 'The EU Mediation Atlas: Practice and Regulation'. CEDR successfully introduced mediation into the Slovak civil justice system. We designed and established an extra judicial system for resolving welfare disputes in Samara, Russia. We have worked in Kazakhstan in the development of consumer-orientated mediation centres. We trained local commercial mediators in Advanced Mediation Practice in Bosnia and we regularly deliver Mediator Skills Training in Ireland. CEDR worked with the European Patent Office to run a Study Tour for Russian and Ukrainian federal judges. We developed a mediation pilot in the Commercial Court, Croatia. Africa CEDR undertook the first internationally accredited mediator skills training in Nigeria and continues to run courses there. We have contributed to the initiation of commercial mediation in South Africa through our consultancy work and our Mediator Skills Training. Between 2004 and 2007, we contributed various workstreams to a project entitled "Strengthening Morocco's Judicial and Administrative Reforms" aimed at introducing alternative dispute resolution (ADR) mechanisms in Morocco. Asia We launched a landmark mediation centre alliance with the CCPIT to help European and Chinese businesses resolve disputes. Trains over 100 mediators in Asia every year, often in centres such as Hong Kong. We worked with the World Bank to professionalise mediation in Pakistan. The Americas CEDR every year participate major international Mediation events in the United States and other countries. We have partnered with JAMS - The Resolution Experts in on a number of intiaitives and transatlantic disputes and interventions. In addition, in the last year alone, CEDR has delivered ADR workshops to or within over 25 different countries. To view our full international activity plese see our Interactive Map. Improving the UK Civil Justice System In addition to the Court of Appeal Scheme and regular High Court and Commercial Court referrals, CEDR is actively involved in court-referred mediation schemes in Birmingham, Cardiff, Central London, Exeter and Guildford. We are a national provider to the National Mediation Helpline, operated on behalf of the Ministry of Justice. Building upon the success of the Judges' Forum in recent years, as well as our involvement in the three-year judicial education programme for the Judicial Studies Board, we have provided mediation training to judges. CEDR produced an educational video on mediation and has published two editions of its 'Court referred ADR: a guide for the judiciary'. We submitted a report to Mr Justice Colman's Commercial Court working group on court-ordered mediation and later a report to the Court of Appeal prior to the Halsey judgment. For a discussion about our training services contact CEDR Skills, tel +44 (0)20 7536 6000, e-mail firstname.lastname@example.org. Building teams and skills We developed a range of bespoke training programmes for an international umbrella organisation, focussing on the development and implementation of human rights and public health issues. Key issues were to address the tensions caused by rapid change, reinforce collaborative team working and improve staff negotiation skills. We worked with Novozymes, a leading biotechnology group, to develop a bespoke, highly interactive programme of training designed to enhance the negotiation and conflict management skills of a multi-national team of managers. Our conflict coaches have undertaken a wide variety of coaching assignments including: Working with individuals Repairing a difficult manager/subordinate relationship Supporting a director through managing a difficult change process Relationship re-building following a dispute Building team work in the boardroom Working with a team Achieving Board consensus Preparing for difficult negotiations Dispute systems designWe are regularly consulted by regulatory bodies and ombudsmen on administering organisational and sector specific mediation schemes, meeting their needs by drawing on our extensive experience of dispute resolution. Schemes include the creation of the first ever mediation service in a regulatory context for the Financial Services Authority, the mediation scheme for the Housing Ombudsman Service and the COMPACT scheme for dealing with disputes between central government and the voluntary/community sector. We also designed a scheme for use by Union Railways in connection with property disputes relating to the recently completed construction of the Channel Tunnel rail link (a high speed railway line) from St Pancras to the Channel Tunnel. We worked with ESSO and its retail agents to improve dialogue and provide clearer mechanisms for dispute resolution following a period of strained relationships caused by falling oil prices. Tackling complex disputesSince 1990 we have established stakeholder-dialogue processes for the facilitation of complex disputes in the commercial and public arenas including: A 15-month intervention to design a process capable of resolving the litigation surrounding the collapse of £1billion Atlantic Computers and British & Commonwealth Holdings, one of the largest and best-known corporate collapses of the 1980s. A consultation and process design exercise which eventually resulted in the settlement of the claims of some 5,000 families in connection with the Royal Liverpool Children's Litigation involving involved multiple legal and non-legal issues - this was the first occasion upon which mediation was successfully used in clinical negligence group action. Programme with a national medical body to facilitate multi-party negotiations over the proposed revision of its Royal Charter. Supporting critical business deals Our deal mediation service helped close the deal for the acquisition of an internet entertainment company worth $1.5 billion after negotiations had hit difficulties at a late stage due to the level of emotions and personal interests involved. We are working with the Wind Energy Division of Germanischer Lloyd Industrial Services GmbH, the leading certification agency in the sector to provide a combined relationship and project risk management service for wind energy projects. For a confidential discussion about our consultancy services contact Graham Massie, CEDR Director, tel +44 (0)20 7536 6050, e-mail email@example.com.