CEDR

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• Overview
• Experience
• Style/Feedback
• Professional skills
• Full profile

To contact or appoint Carolyn Graham, call CEDR on +44 (0)207 536 6060 or email adr@cedr.com

Charities

• Team mediation between 19 staff from one department of a major UK charitable organization.
• Mediation between two colleagues working for national charity, one returning from long term sick leave and where there had previously been allegations of bullying and issues of poor performance.
• Mediation between executive director and Chair of Board of medical charity regarding disputed length of fixed term contract and terms for its renewal.
• Mediation between head of department and newly appointed line report working for animal conversation charity following disputed extension of probationary period.

Commercial Contracts

• Dispute between decorating company and a homeowner claiming negligent damage to property.
• Dispute between a US based company and a UK based executive recruitment agency regarding disputed levels of commission monies due on an ‘introduced’ candidate.
• Dispute between sports equipment manufacturer and PR consultancy regarding breach of contract/non-delivery of services due.
• 3 way dispute between a building construction company, a garage and a construction worker regarding non-payment and poor workmanship.
• Mediation between legal firm and former client regarding non-payment for services rendered.
• Breach of contract dispute between owner of video business and former chairman and finance director regarding latter’s entitlement to remuneration package/share of proceeds on sale of business.
• Breach of contract dispute between hotelier and company responsible for refurbishment programme.
• Dispute between PR consultancy and a film distribution company regarding non-payment of monies for services rendered.
• Dispute between two property management companies regarding non-payment of rent, repairs and maintenance.

Education

• Post grievance mediation between a University and a senior lecturer regarding allegations of unfair treatment under the disability discrimination act.
• Mediation between two staff members in a primary school where complex personal relationships and issues originating outside of the workplace (including multiple criminal investigations and prosecutions and involving several other family members) had resulted in total relationship breakdown and mutual allegations of harassment within the workplace.
• Team mediation between 12 University lecturers where relationships and trust had broken down.
• Mediation between two senior staff in Special Needs school.
• Disability discrimination claim by student against university following lower than anticipated scores in final exams.
• Mediation between four colleagues working in a refugee student support unit within a University.
• Mediation between a University Departmental Director and his deputy to help re-establish working relationship following unsuccessful grievance taken out by the latter against the former.

Employment & Workplace

“Working with Carolyn has made a vast improvement to my working life and has allowed us hopefully to flourish as a company due to good solid working relationships and open discussions.”

“Showed real regard for everyone in the room which truly helped have a balanced discussion.”

 – Client Feedback

-Bullying, Harassment, Disciplinary/Grievance

• Mediation between 2 remote team members of an International company: a senior manager based in Holland and a UK based direct line report over allegations of bullying and in order to help the line report reintegrate back into the workplace after stress related sickness absence.
• Mediation between two staff members bringing mutual grievances against each other for breach of confidentiality, harassment and abuse of authority.

-Discrimination/Pre-post tribunal

• Pre-tribunal race discrimination claim by employee of international IT company.
• Pre-tribunal mediation between company and employee claiming unfair dismissal and TA reservist’s protected right to reinstatement.
• Post ET claim by senior partner of international company for damages for wrongful dismissal.
• Pre-tribunal discrimination claim (on grounds of transgender and disability) brought by staff member of national consultancy firm on long term sick leave.
• Mediation between non-executive CEO and her secretary to help reintegrate the secretary back to her original department after relationship breakdown and subsequent 6 month secondment to another department.

-Performance Management, Sickness absence

• Mediation between manager and line report in NHS trust hospital regarding issues of performance management and allegations of failure to follow due management process.
• Dispute between Employee and Bank regarding arrangements for return to work following one year internal secondment and 6 month sickness absence.

-Relationship breakdown

• Mediation between non-executive CEO and her secretary to help reintegrate the secretary back to her original department after relationship breakdown and subsequent 6 month secondment to another department.
• Mediation between joint CEO’s of a theatre company where the relationship had broken down amidst highly emotional and mutual allegations of bullying and intimidation.
• Mediation between two colleagues to help re-establish professional relationship after personal, out of work relationship had broken down irretrievably.
• Mediation between two orchestral musicians where relationship had broken down midst allegations of bullying and poor performance.

-Team conflict

• Facilitation between Head of Department and 4 senior directors of tv broadcast and production company during time of great organisational change.
• Facilitation between regional team members of non-governmental public body in order to improve individual working relationships and better ensure consistency of operation.
• Team mediation involving 10 GP’s, recently amalgamated from 3 separate practices into one group practice.
• Facilitation between 5 members of Bank Secretariat team where relationship had broken down.

Manufacturing

• 2 day team mediation involving management, staff and union representatives following take-over of local manufacturing organisation by global enterprise.
• Mediation between union representatives and management of large scale manufacturing company to re-establish relationships following months of turbulence and strike action.

Media & Entertainment

“The mediation was astonishingly valuable and a relief to us all.”

 – Client Feedback

• Breach of contract co-production dispute between Scandinavian TV company and UK film production company.
• Dispute between actor (with both union and legal representation) and agent regarding royalties deducted from overseas earnings.
• Copyright dispute between songwriter/record producer and a former band member claiming co-authorship of song (subsequently recorded by top selling artist) and entitlement to ensuing publishing and recording royalties.
• Alleged breach of contract between actor and theatre company where the actor thought he’d been verbally offered an engagement but the theatre company did not.
• Dispute regarding non-payment of royalties between author and famous TV personality and publishing company.

Partnership & Shareholder

• Dispute between two partners and friends regarding division of assets on dissolution of partnership.
• Dispute between two former partners regarding alleged breach of fiduciary duty and breach of intellectual copyright.
• Dispute between two partners following the joint purchase, refurbishment and sale of a property.
• Dispute between two company directors and the outgoing Chairman regarding equity shares due on sale of company.

Property

• Dispute between UK landlord and former tenant, now resident in the US, regarding non-payment of rent.
• Dispute between housing association and tenant regarding levels of compensation due following flood damage to property.
• Dispute between landlord and tenant regarding a disputed rental over-payment.
• Tenant/Landlord dispute with tenant seeking damages for disrepair and an order for remedial work.
• Mediation between property developer and tenant seeking costs and damages for trespass following court ordered surrender of possession of property from developer to tenant.

-Neighbourhood

• Mediations involving noise, harassment, anti-social behaviour, pets, boundary disputes, children, parking and disputes where cultural and generational differences contribute to the conflict.

Public Sector

• Breach of contract dispute between public sector funding body and regeneration consultancy.
• Mediation between government department and former employee claiming compensation for alleged disclosure of confidential information.
• Team mediation involving 10 GP’s, recently amalgamated from 3 separate practices into one group practice.
• Mediation between two colleagues in NHS trust hospital where relationship breakdown was seriously impacting on productivity of department and consequently, on financial stability and credibility or organisation.

Sale of Goods & Services

• Dispute between home owner and design/project management consultancy regarding alleged non-payment of design and project management fees for home extension and proposed new spa/garage buildings.

Sport

• Dispute between PR consultancy and a film distribution company regarding non-payment of monies for services rendered.

Trusts, Wills & Probate

• Mediation involving nine family members regarding the mutual inheritance of a property abroad where some family members wished to retain the property as a family holiday home, some to run the property as a commercial concern, and some to sell.
• Mediation between mother and daughter regarding disputed division of financial assets following the death of the husband/father.
• Dispute between twin brothers regarding disputed will of deceased mother.
• Interpersonal dispute between trust members.
• Dispute between Mother and daughter regarding the transferring of £36K from mother to daughter’s account and the signing over of house into daughter’s name.

 

Updated: March 2018