To contact or appoint Carolyn Graham, call CEDR on +44 (0)207 536 6060 or email firstname.lastname@example.org
Other Dispute Resolution Experience
Neutral Chairing & Facilitation
Carolyn an experienced neutral chair and facilitator who works closely with organisations to help devise and deliver effective meetings. Her experience extends from chairing small group meetings lasting a few hours to designing and facilitating large scale interventions conducted over several days, weeks or sometimes months. Carolyn brings strong people and process management skills and a mediator's impartiality and analytical clarity to any situation, helping making communication, participation and ultimately decision making easier.
Experienced at handling complex group dynamics, Carolyn is highly skilled in facilitating meetings where feelings are running high and where strong differences in opinion need to be surfaced, safely, in order that discussions can move forward constructively and consensus achieved.
Independent Chair of Board AGMs and Board Away Days for wide variety of private, public and charitable sector organisations, including:
- Chair of AGM with 70 Shareholders of Estates Management Company where decision needed to be made regarding scheduling and funding of large scale refurbishment programme.
- Chair of extraordinary general meeting of board members of creative industries organisation where relationships between individual directors and betweendirectors/CEO/Chair had broken down to decide future of board memberships and future direction of company.
- Chair over an 18th month period of series of meetings between 12 elected representatives of a wider trade organisation to help them prepare for, and conduct, collective union negotiations.
- Chair of departmental meeting within non-public departmental body to discuss how to improve working practises and departmental/organisational efficiency.
- Chair of round table meeting between several officers of Hackney council, two officers from the local police force and a local resident wishing to discuss an alleged mishandling of her complaint to the Council’s complaints procedure.
- Co-Facilitator of ‘think tank’ away day for global renewable energy NGO to identify future strategic priorities.
- Facilitator of Away Day for Communications Cluster of International Charity designed to deliver team engagement in organisational strategic plan and communications strategy.
- Facilitator of Away Day organised by publishing arm of trade association to engage members in identifying industry requirements for future publications.
Throughout her professional career and most notably during her 14 years at the Southbank Centre, Carolyn has been involved in union discussions at both a local and regional level, especially during times of organisational change.
She has continued her interest in this area of work and now facilitates between unions and management in a range of situations. Recent examples include:
- Facilitating dialogue between the union and local authority department in order to identify and remove blockers to personal and professional working relationships.
- facilitating between union representatives and management of large scale manufacturing company following months of turbulence and strike action.
- facilitating negotiations (over an extended period of time) between union and national member organisation regarding revision of core contract/terms and conditions of national collective agreement.
Carolyn has also trained numerous union staff in workplace mediation skills, has designed and delivered two day mediation skills training courses for the union representatives) and has conducted both commercial and workplace mediations where union members have been present.
Alongside her mediation and facilitation work, Carolyn works as a conflict coach.
This might take the form of a one off session or be delivered through a series of sessions over a more extended timeframe. Carolyn aims to be flexible and responsive and although prefers to work face to face, is happy to work by phone and/or skype if appropriate.
In November 2017 Carolyn became one of the UK’s first accredited (workplace) mediation supervisors. She is happy to work either with individual mediators on developing their professional practice or to work with organisations wanting to maintain the quality and consistency levels of internal mediators.
Conference Speaking includes
2017 Panel member at CEDR exchange Forum “Nightmare of Mediations Past”
2017 Speaker on “Managing Morale in the Face of Uncertainty”, Independent Theatre Council Annual Conference
2014 Workshop Facilitator at ACAS Symposium Employment Relations & ADR: Alternative Perspectives
2013 Speaker at Economic & Social Research Council conference ‘Managing Conflict and Resolving Disputes: Synthesising Research, Practice and Policy’
2012 Speaker at ‘Health and Wellbeing’ conference at NEC on use of mediation in managing sickness absence
2012 Speaker at IAPOS (International Association of Physicians for the Overseas Services) conference on use of mediation in managing sickness absence
2012 Contributor, as one of 2 workplace mediation experts, to Law Society’s book on mediation ‘Making mediation work for you. A practical handbook’
As well as her mediation and neutral chairing/facilitation work, Carolyn delivers a wide range of training, seminar and workshop activities in mediation, dispute resolution and conflict management. A passionate advocate for the greater use of mediation skills within the workplace, she is a regular speaker on the benefits of mediating conflict and is increasingly being invited to create bespoke mediation skills training programmes for specific sectors and professions.
Skills and Interests
Carolyn has a working knowledge of French (‘A’ level and London Chamber of Commerce & Industry ‘Intermediate’ level). She is a CIPD qualified facilitator and is CMI trained in designing and delivering training.
Out of work interests include Arsenal, singing in the choir Eclectic Voices, food and drink and collecting jewellery.
Updated: June 2018