CEDR Panel member since 2017
Claire has a background of specialism in consumer law including all types of B2C (business to consumer) contractual disputes as well as B2B disputes. Called in 1979, she is a practising barrister and head of Gough Square Chambers (consumer and regulatory law specialists). She is recommended by Chambers and Partners and the Legal 500 for her work as a consumer lawyer.
Claire has an extensive involvement with ADR processes. She is a fellow of the Chartered Institute of Arbitrators, an accredited mediator and experienced adjudicator. She is also a member of the Bar Council ADR panel and has been engaged in its programme of training mediation advocates. She is a panel member of CEDR’s arbitration schemes for the Association of British Travel Agents and Bonded Coach Holidays, for certain Glazing membership schemes, for the Cavity Insulation Guarantee Agency and for the Renewable Energy Consumer Code scheme and is an adjudicator on CEDR’s WATRS, CISAS, CCHBAS and aviation schemes. Across those schemes, as well as in appointments made through her chambers, she has made many hundreds of awards and decisions affecting consumers and businesses.
Claire is author of “Enforcement of Consumer Rights and Protections”, published by LexisNexis in December 2015, a work published to explain the wide and changing scope of consumer legislation including the impact of its enforcement provisions of both domestic and EU origin as well as the introduction of the “Consumer Law Programme” which culminated in the Consumer Rights Act 2015.
Additionally, Claire is a fee-paid first tier Tribunal Judge (Health and Social Care Chamber) and a member of the regulatory panel of the Association of Residential Managing Agents and of NRCPD Complaints and Appeals Committee. Claire is a committee member of the food law group and general editor of Butterworths’ Law of Food and Drugs.
In addition to very many unreported matters relating to food contamination, labelling and food hygiene, Claire has appeared in the following reported cases (among others):
Three Rivers District Council v. Chowdhury  EWHC 2683: the first food hygiene case considering the application of the words “food business operator”;
Lewin v. Purity Soft Drinks  EWHC 3119 (Admin): whether certain information on a drinks bottle was a misleading trade description. This case concerned in part the inter-relation of the Trade Descriptions Act 1968 and the Fruit Juices and Fruit Nectar Regulations 1977;
London Borough of Barking and Dagenham v. David Jones : finding (before the Enterprise Act 2002) that a local authority was entitled to an injunction to restrain a breach of the criminal law; Asda Stores Ltd v. Birmingham City Council : Claire acted for Asda on a question whether it had given a misleading price indication under the Consumer Protection Act 1987 and successfully appealed an adverse magistrates’ court decision where the court had concluded that a bereaved employee should have been removed from post against her wishes without raising that issue with the parties in the course of the proceedings;
R v. Warwickshire CC, ex p. Johnson  AC 583 (HL): Claire, led by Fred Philpott, acted for Mr Johnson on the question whether a manager of a store had committed an offence of giving a misleading price indication including whether the expression “in the course of any business of his” could extend to an employee.
Non-regulatory cases include Wragg and others v. Surrey County Council (2008) NPC 12; (2008) HLR 30; Times, March 19, 2008; Copping v. Surrey County Council (2006) HLR 16; (2006) 10 EG 156 on the right of Council employees to buy their homes and other associated problems.
“She has a wealth of experience to draw upon” Legal 500, 2015
“Her great strength is her exceptional knowledge of the law. She is one to go to for advice particularly if you have an unusual issue to deal with” Chambers and Partners Directory, 2014
“the ‘brilliant’ Claire Andrews brings many years’ experience to the table” Legal 500, 2014
The Enforcement of Regulatory Offences (Sweet & Maxwell 1998)
Atkin’s Court Forms, Consumer Protection Volume (previously also Landlord and Tenant and Housing)
General Editor of Butterworths’ Law of Food and Drugs and commentator to the Food Law (standards) section
Sometime commentator on regulatory statutes for Current Law
A new book on the Enforcement of Consumer Rights and Protections, published by Lexis Nexis, is due in the Autumn.
Claire is an intermittent food law blogger. She invites those interested in food law to contribute to her site ‘Food Law Conversations’. The website can be found at: www.foodlawbarrister.com
Professional disciplinary Chancery
Employment and discrimination Commercial law
Consumer contracts Sale and supply of goods and services Trading standards
Environmental and climate change law
Product safety and liability Health & safety
Other regulatory law
Fellow of the Chartered Institute of Arbitrators, Accredited Mediator, Adjudicator
LLB (Hons) at University of Manchester.
“Her great strength is her exceptional knowledge of the law. She is one to go to for advice particularly if you have an unusual issue to deal with.”
– Chambers & Partners, 2014
“the ‘brilliant’ Claire Andrews brings many years’ experience to the table”
– Legal 500, 2014