“Maintaining a healthy reputation is critical to continuing business success. Effective conflict management is a vital key to such maintenance”.
When handled badly conflict can seriously damage an organisation's reputation, no matter how strong it was previously. CEDR has helped resolve many disputes involving reputation, often where there is high public visibility, across a wide range of industries - although because of confidentiality arrangements the vast majority of these cannot be named.
Alternative Dispute Resolution processes, and particularly mediation, can be ideally suited to breaking deadlock in a dispute - where it has already spilled out into the public domain there is scope to mutually agree how to minimise, curtail and settle the matter or where it has yet to hit the headlines the parties can agree on a confidential structure where only agree facts are released as appropriate as part of a resolution.
Cases that are suitable for ADR where CEDR has considerable experience include:
Defamation: liable and slander involving Book and News Publishers, Entertainment Magazines and TV and Radio Broadcasters
Disputes involving entertainment and sporting celebrities
Public arguments between businesses (including disputes over as yet unproven allegations)
Marketing, Advertising and Public Relations campaigns
Allegations of serious misconduct between colleagues or politicians
Online defamation and New Media
Freedom of speech matters
“How an organisation manages conflict can be a building block for reputation development.Organisations do not understand the importance of dispute resolution and its impact on reputation until it is too late. Like crisis management, they do not think it will happen to them until it does."