Consumer dispute resolution
- Personal Injury Claims
- Low Cost Mediation
- ABTA Dispute Resolution
- Independent Complaints Adjudication Service for Ofsted
- Tenancy Deposit Protection
As Europe's leading dispute resolution service we provide mediation and other ADR services to thousands of organisations and individuals each year and we work with organisations to develop schemes that are carefully designed to meet the needs of the organisation or the sector within which they operate.
Schemes are ideal where there may be a higher volume of disputes and businesses (and their consumer or business customers) can benefit from economies of scale.
Schemes are cost effective and speedy alternatives to the court. We currently provide a range of schemes, several of which are accessed below. Some of our schemes are provided in private and the users have asked us not to publish details.
Schemes provided by CEDR Solve:
Personal Injury Claims
The CEDR Solve Personal Injury Unit (PIU) comprises of three services tailored by CEDR Solve for the unique challenges of personal injury claims. The PIU offers a number of paths to the benefits of affordable ADR in smaller personal injury cases where, until now, litigation has been the only practical route to resolution.
ABTA Dispute Resolution
ABTA, The Travel Association, Arbitration Scheme
CEDR provides arbitration and mediation services to customers and travel companies on behalf of ABTA. Please visit the ABTA Travel Clinic for more information on the services available and how to register a compliant.
Independent Complaints Adjudication Service for Ofsted
CEDR Solve provides independent adjudication for complaints made about the way in which Ofsted has responded to complaints about its services. Further information about this free service can be found on the ICASO website.
Tenancy Deposit Protection
CEDR Solve is a provider to mydeposits, the trading name of Tenancy Deposit Solutions Limited, a company jointly owned by the National Landlords Association and HFIS plc T/A Hamilton Fraser Insurance (the Scheme Administrator) to deliver an insurance-backed tenancy deposit protection scheme under contract from Communities & Local Government. Landlords and letting agents wishing to use this scheme are required to register with the Scheme Administrator. They can find out more and register by visiting www.mydeposits.co.uk. Registered members of the Scheme are able to protect and unprotect deposits at the beginning and end of tenancies. Fees are tax-deductible. In the event of a dispute at the end of the tenancy agreement, both parties are offered access to alternative dispute resolution (ADR). This procedure will be evidence-based, relying on documentation and records.
Case studies for a selection of adjudications can be found below: