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27 January 2022

In this course you will:

  • Analyse the impact of your conflict style preferences on your responses to high-emotion situations
    • Recognise your style preferences and aversions
    • Analyse the impact of these on your choices in real-life situations
    • Examine your emotional reactions to different styles
    • Explore the connections between your beliefs about the different styles and your response to them
  • Examine different models for analysing and responding to emotion
  • Practise responding to different types of emotional expression
    • Identify the impact of emotional involvement on listening
  • Do’s and Don’ts for dealing with emotional situations
  • Experience high emotion in mediation in role-play exercises
There is a £50 discount on this course for MyCEDR members. Please login to the Members area to access this ticket or enquire at [email protected]


27 January 2022
9:00 am - 1:00 pm
GBP 455
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cpd-managing emotions
£ 455.00
12 available
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