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10 November 2020

* This event is now sold out. We have a new Employment & Workplace course taking place in London (face-to-face, until further notice) in February. Click here for further information.*

Module 1 – 10-13th November (4 days)

This course provides participants with the skills to mediate all kinds of workplace and employment-related disputes under the guidance from the most experienced mediation trainers in the world.

You will be able to:

  • Settle employment and workplace disputes effectively – in days rather than months, saving vital management time.
  • Add value to employment and workplace disputes by finding workable solutions to problems.
  • Manage the mediation process and facilitate advanced negotiation.
  • Advise others on the features and uses of other effective dispute resolution techniques.

The course can be taken solely as Module 1 which includes:

  • 3 days of teaching and practice,
  • 1 day of coaching

Or as an optional Module 2, which includes:

  • 1 coaching day
  • 2 assessment days


Mediation Handbook and Simulator

Before you start the course, prepare by reading the CEDR handbook and practise mediating using CEDR’s unique online Mediation Simulator.

Module 1 – 10-13th November (4 days)

Days 1, 2 & 3

Teaching & Practice Day

Focus on developing knowledge of mediation theory and process as well as practising the key skills for an employment and workplace mediator.

Day 4

Coaching Day

One case is mediated throughout the day in groups. Extensive coaching is given to each participant followed by private 1-2-1 feedback.

Module 2 – 14-16th December (3 days) CEDR Accreditation (optional)


Day 5

Coaching Day

Extensive coaching is given to each participant followed by private 1-2-1 feedback.

Day 6

Assessment Day.

Practical assessments. Every participant mediates once. Three cases focus on the early phases of mediation and 1-2-1 feedback continues.

Day 7

Assessment Day.

Practical assessment. Every participant mediates once. Three cases focus on the middle and later phases of mediation. 1-2-1 feedback continues.

Who should attend

  • Those responsible for resolving disputes
  • HR Professionals (ER, L&D, HRBPs, Managers and Directors)
  • In-House Lawyers
  • Line Managers / Directors
  • Complaints handlers and customer services representatives
  • Trade Union / Work Council Representatives
  • Professional Body Representatives
  • Commissioners of ‘neutral’ workplace or employment investigations and other processes (e.g. reviews, independent investigations, Chairing appeals, etc.)

Our training programme is highly interactive and practitioner-oriented, participants are asked to role play and to partake in a variety of exercises to ensure the most effective knowledge transfer. Accordingly, a good or better command of business English (a minimum of B2 as outlined by the Common European Framework of Reference for languages) is essential.

* Applicable taxes (e.g. VAT) will be added at the next screen, on the basket.


November 10, 2020 @ 8:30 am
November 13, 2020 @ 6:30 pm
GBP 1350
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