10 November 2020
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* This event is now sold out. We have a new Employment & Workplace course taking place in London (face-to-face, until further notice) in February. Click here for further information.*
Module 1 – 10-13th November (4 days)
This course provides participants with the skills to mediate all kinds of workplace and employment-related disputes under the guidance from the most experienced mediation trainers in the world.
You will be able to:
- Settle employment and workplace disputes effectively – in days rather than months, saving vital management time.
- Add value to employment and workplace disputes by finding workable solutions to problems.
- Manage the mediation process and facilitate advanced negotiation.
- Advise others on the features and uses of other effective dispute resolution techniques.
The course can be taken solely as Module 1 which includes:
- 3 days of teaching and practice,
- 1 day of coaching
Or as an optional Module 2, which includes:
- 1 coaching day
- 2 assessment days
Pre-course
Mediation Handbook and Simulator
Before you start the course, prepare by reading the CEDR handbook and practise mediating using CEDR’s unique online Mediation Simulator.
Module 1 – 10-13th November (4 days)
Days 1, 2 & 3
Teaching & Practice Day
Focus on developing knowledge of mediation theory and process as well as practising the key skills for an employment and workplace mediator.
Day 4
Coaching Day
One case is mediated throughout the day in groups. Extensive coaching is given to each participant followed by private 1-2-1 feedback.
Module 2 – 14-16th December (3 days) CEDR Accreditation (optional)
£2995
Day 5
Coaching Day
Extensive coaching is given to each participant followed by private 1-2-1 feedback.
Day 6
Assessment Day.
Practical assessments. Every participant mediates once. Three cases focus on the early phases of mediation and 1-2-1 feedback continues.
Day 7
Assessment Day.
Who should attend
- Those responsible for resolving disputes
- HR Professionals (ER, L&D, HRBPs, Managers and Directors)
- In-House Lawyers
- Line Managers / Directors
- Complaints handlers and customer services representatives
- Trade Union / Work Council Representatives
- Professional Body Representatives
- Commissioners of ‘neutral’ workplace or employment investigations and other processes (e.g. reviews, independent investigations, Chairing appeals, etc.)
Our training programme is highly interactive and practitioner-oriented, participants are asked to role play and to partake in a variety of exercises to ensure the most effective knowledge transfer. Accordingly, a good or better command of business English (a minimum of B2 as outlined by the Common European Framework of Reference for languages) is essential.