CEDR sets high standards across the full range of dispute resolution services we offer, and we strive to achieve those standards all of the time. However, when things do go wrong, you are able to make a complaint to us.
CEDR promises to:
- Treat all complaints seriously and deal with them properly
- Address complaints promptly
- Learn from complaints and take action to improve our service
The following links to a full copy of the Complaints Review Policy and Process. Please make yourself familiar with this document, particularly the scope of the Policy, prior to submitting your complaint to us.
If you wish to make a complaint about a case you have had that has gone through a CEDR-administered Consumer Scheme (listed here, please proceed to the next section).