Customer Complaints about CEDR (General Form)

Step 1 of 7 - Section 1

  • Section 1

    CEDR sets high standards across the full range of dispute resolution services we offer, and we strive to achieve those standards all of the time. However, when things do go wrong, you are able to make a complaint to us.

    CEDR promises to:

    • Treat all complaints seriously and deal with them properly
    • Address complaints promptly
    • Learn from complaints and take action to improve our service


    There are Complaints Review Policy and Processes available per industry sector scheme - please visit the CEDR-administered Consumer Scheme landing page here then go to the specific Scheme page as indicated by the icons - the document will be available on that scheme homepage in the FAQs under the 'What if I have a complaint about CEDR' accordion. You must make yourself familiar with this document, particularly the scope of the Policy, prior to submitting your complaint to us.

    If you wish to make a complaint about a case you have had that has gone through the CEDR-administered Consumer Scheme (listed here, please proceed to the next section).

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