What does your dispute relate to?

About us

We provide independent Alternative Dispute Resolution (ADR) for consumers when they experience problems with traders.
What is ADR?

When consumers have problems with a trader regarding a product or service they bought, they can seek to resolve the matter out-of-court through an Alternative Dispute Resolution procedure.

When can I use ADR?

If you have referred your complaint to the trader but it remains unresolved having reached the end of their complaints procedure.

How do I apply?

Select the industry that applies to your dispute below for further information on how we can help you and how to apply. Some selections will redirect you to a specialist website set up by CEDR for a particular service.