Communication & Internet Services Adjudication Scheme
CISAS is an Ofcom approved alternative dispute resolution provider. CISAS is designed to adjudicate disputes that have not been resolved through the communication provider’s own internal complaints procedure.
Free to use
Approx. 6-8 weeks
Which company would you like to make a complaint about?
Search for a company you wish to complain about.
What we can do
This Scheme uses Adjudication. Adjudication is a procedure for resolving disputes without resorting to lengthy and expensive court procedures.
The service is free, independent and impartial.
- If you want to know more about how we can help you with your CISAS complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
Contact the company
Get in touch with CISAS
Accept or reject the final decision
Approved by Ofcom
CISAS is managed independently by Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, approved by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.