For Businesses


Subscribe to a Scheme

We provide services in Adjudication, Arbitration, Complaint Review, and Conciliation.

Please use the appropriate button below if you are looking to subscribe to one of our Schemes.

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We provide business to consumer dispute resolution solutions for businesses, central and local government and trade bodies who have registered for our services. Each service is designed in collaboration with stakeholders to ensure the solution is fast, effective and provided at a sustainable cost.

Who are we approved by?

We are approved by the Civil Aviation Authority, the Chartered Trading Standards Institute, Ofcom and the Gambling Commission to provide ADR for regulated and non-regulated industries.


Companies we work with

Consumer Management Team

  • John Munton

    Director of Dispute Resolution Services

  • John. P. Azzi

    Head of Consumer Services

  • Michelle Ekenpenyong

    Team Manager- Enquiries & Administration

  • Holly Quinn

    Team Manager- Enquiries & Administration

  • Nina Kelley

    Quality Assurance Manager & Adjudicator

  • Emma Batsa

    Senior Operations Manager

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