Mediation Services Are Not About Compromise. They’re About Control.
CEDR’s commercial mediation services offer a structured process that gives you more than just compromise; they give you control. Unlike court or arbitration, our mediation services keep the decision-making in your hands, with no rulings imposed and no pressure to settle.
Our expert commercial mediators are completely neutral. Their role is to help both sides move forward, faster, confidentially, and often more cost-effectively than litigation.
Email: adr@cedr.com
Telephone: 020 7536 6060
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Explore Our Mediator Panels and Schemes
Our accredited mediators work across a wide range of panels and schemes, giving you fast access to specialists with the right sector knowledge, legal expertise, and experience. From commercial disputes to regulated schemes, each panel is built on trust, independence, and proven results.
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Felicity Steadman
Mediator
Biography
Every mediation is a unique story. I love helping disputing parties understand that story and work out the best way forward with them. I am motivated by the value of consensus-building through creative problem-solving. I am proud of my legacy of 36 years of working as a mediator and facilitator in conflicts between individuals, groups and organisations both in the UK and internationally, but particularly in South Africa, where the legacy of apartheid has left an indelible mark.
Expertise
- Employment & Workplace
- Commercial & Corporate
- Construction, Property & Planning
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Equality & Social Justice
Amrik Kandola
Commercial Mediator
Biography
Disputes disrupt, often destroy, commercial relationships which may have taken years to build. Court action often means costs and time spiralling out of control, yet most disputes never reach final hearing. Mediation is how business can reclaim control of disputes. Helping parties reach negotiated settlements is not easy and carries great responsibility. The satisfaction from securing parties' trust, working through difficult moments and landing on a deal that works for them is what drives me as a mediator.
Expertise
- Private Client
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Industry, Energy & Environment
- International Trade & Competition
- Healthcare & Personal Matters
- Technology, Media & IP
Gillian Caroe
Mediator
Biography
I became a mediator because I witnessed first-hand the devastating cost of conflict to people and organisations. Having spent years in international business at Mars Inc, I understand commercial pressures while recognising that even the toughest contractual disputes have people at their centre. I'm passionate about helping parties move from negative, entrenched positions to creative, practical resolution that enables them to move forward successfully.
Expertise
- Employment & Workplace
- Private Client
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Equality & Social Justice
- Industry, Energy & Environment
- Healthcare & Personal Matters
- Technology, Media & IP
Alan Jacobs
Mediator
Biography
The thought that I can make a positive difference to parties engaged together in a dispute and help them to find a compromise that enables them to move on gives me so much motivation and personal satisfaction. In particular, I am always feel honoured when mediating a clinical negligence or personal injury dispute where the subject matter can be so personal, sensitive and emotional to the claimant and so serious and important to the defendant and their staff.
Expertise
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Culture, Lifestyle & Sport
- Equality & Social Justice
- Industry, Energy & Environment
- International Trade & Competition
- Healthcare & Personal Matters
- Technology, Media & IP
Eve Pienaar
Mediator
Biography
Passionate about affording parties in conflict with the power of mediation. I work with clients to adapt the mediation process to best suit their needs and set every mediation up with the best chance of reaching settlement, in an inclusive manner.
It is a privilege to work in a continually evolving profession. I particularly enjoy the crossover between negotiation and the human dimension of dispute resolution.
Expertise
- Employment & Workplace
- Private Client
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Equality & Social Justice
- Industry, Energy & Environment
- Healthcare & Personal Matters
- Technology, Media & IP
Tracey Fox
Non-Executive Director and Mediator
Biography
Creating space for people to move from conflict to resolution with clarity and respect. Supporting individuals and groups to problem-solve together and find solutions that last. It is a privilege to do work that is both aligned with my values and deeply transformative, helping people leave conversations with renewed understanding and possibility.
Expertise
- Employment & Workplace
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Equality & Social Justice
- Industry, Energy & Environment
- Healthcare & Personal Matters
- Technology, Media & IP
Eileen Carroll KC (Hon)
Principal Mediator & Co-Founder
Biography
I take pride in having a very proactive approach to mediation and the trust that clients and lawyers have placed in me to be on top of the detail and use my skill and experience to create the best environment for opponents to negotiate.
“Eileen is energetic, friendly and immensely experienced. She creates a dynamic that drives towards finding a solution and offers a degree of insight that few others can match."
Expertise
- Employment & Workplace
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Industry, Energy & Environment
- International Trade & Competition
- Healthcare & Personal Matters
- Technology, Media & IP
Fiona Colquhoun
Principal Consultant & Mediator
Biography
I learn something new from every mediation, despite having conducted 500+ cases.
My mediations are commercial , tough, but often sensitive. I work in all sectors and sometimes in the public domain.
I am patient, but persistent in reaching the core issues and providing a forum where parties can discuss and negotiate openly. I understand people and often deal with the ‘unexpected’ or moderate anger. When parties settle and the mediation has changed lives positively- I am satisfied .
Expertise
- Employment & Workplace
- Private Client
- Commercial & Corporate
- Construction, Property & Planning
- Banking, Finance & Insurances
- Public Sector & Governance
- Culture, Lifestyle & Sport
- Equality & Social Justice
- Industry, Energy & Environment
- Healthcare & Personal Matters
- Technology, Media & IP
What is Commercial Mediation?
Mediation is one of the most effective ways to resolve disputes while retaining control and confidentiality. CEDR’s commercial mediation services are designed to help individuals and organisations resolve conflicts quickly and constructively, guided by an expert commercial mediator.
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Common Myths vs. The Reality
- Unlike court or arbitration, you stay in control. Every conversation remains confidential, and without prejudice (meaning nothing discussed is able to be used against you in court) if no agreement is reached.
- It’s not legally binding unless you choose to make it so. Any binding settlement is yours to sign, only if and when you decide.
- It’s not therapy. It’s future-focused problem-solving, structured to move disputes forward.
- It’s not a compromise imposed by someone else. You decide the outcome, or choose to walk away.
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CEDR’s approach to commercial mediation puts agency firmly in your hands, providing a structured yet flexible process that works across industries and dispute types.
For a deeper look at how mediation works, what to expect, and how to prepare effectively, see our comprehensive Knowledge Base overview: What is mediation?
Mediation Works - Even for Complex or High-Stakes Commercial Disputes
The power of mediation isn’t just in reaching agreement, it’s in helping people feel heard, regain control, and resolve even the most difficult disputes.
These real examples show how our commercial mediation services have helped individuals and organisations avoid litigation, reputational damage, and leadership breakdown.
Executive Conflict in a Leadership Team
Situation:
Breakdown between a Chief Executive and Deputy Chief Executive threatened to destabilise the entire leadership team.
Approach:
Mediation created space for both parties to express their views safely and explore forward options.
Outcome:
A negotiated exit package and agreed reference helped both parties move on without legal proceedings.
Commercial Dispute with Allegations of Fraud
Situation:
Two large organisations clashed over a cleaning contract, with one alleging financial misrepresentation.
Approach:
CEOs were brought together for structured dialogue, supported by private sessions to clarify facts and priorities.
Outcome:
The dispute was resolved with an apology and compensation, avoiding reputational damage and court action.
High-Stakes Employment Case Involving PTSD
Situation:
An employee with PTSD faced a high-value employment dispute following traumatic workplace events.
Approach:
Mediation gave the individual a confidential, respectful space to be heard and propose acceptable terms.
Outcome:
The parties agreed a settlement, including a new job reference, without the stress of litigation.
The Gold Standard in Mediation, Trusted Across Sectors and Borders
CEDR is one of the UK’s longest-established providers of commercial mediation services, with over 35 years’ experience resolving disputes efficiently, confidentially, and on your terms. Every year, our mediation services support thousands of organisations, from SMEs to FTSE companies and public bodies.
Our internationally recognised approach gives businesses and legal teams the confidence to tackle even the most complex cases, from partnership breakdowns to multi-billion-pound conflicts, while keeping control firmly in your hands.
Whether you need a commercial mediator with sector-specific expertise or a structured commercial mediation process that guarantees neutrality and confidentiality, CEDR provides comprehensive support at every stage.
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Trusted by global brands and industry regulators
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Not Just Any Mediator. The Right Commercial Mediator for Your Case.
Every dispute is unique, and so is the commercial mediator best placed to resolve it. That’s why we don’t leave your match to chance, lists or algorithms.
At CEDR, your dedicated Client Relationship Associate (CRA) will take the time to understand the context of your dispute and guide you to the most suitable mediator, based on sector knowledge, case complexity, communication style and, where helpful, personal preferences like gender or language.
From first enquiry to follow-up, your CRA manages the entire process with care and precision.
What Your Client Relationship Associate Will Do:
Understand
the dynamics of your dispute and what’s at stake, so our commercial mediation services are tailored to your situation.
Recommend
the most suitable commercial mediator, considering sector expertise, case complexity, and interpersonal fit.
Manage
paperwork, logistics and pre-session communication, ensuring your mediation services run smoothly from the outset.
Oversee
the process end-to-end, giving you confidence that every stage of your commercial mediation is fully supported.