Submitting a complaint
If you wish to submit a complaint, please click on the relevant scheme icon below and go
to the ‘Complain now' button in the top right-hand corner.
- Consumer Disputes
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Consumer Disputes
Independent alternative dispute resolution for consumers when they experience problems with companies. CEDR works in most sectors including flights (aviation), telecommunication (CISAS) and water & sewerage (WATRS).
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Are you a business?
We provide fast, and cost effective solutions for business-to-consumer
disputes for businesses, central and local government, and trade bodies
who have registered for our services.
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- Mediation
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Mediation
CEDR specialises in the resolution of disputes and deadlocked negotiations
across different sectors including employment and workplace, banking and finance, construction and engineering and clinical negligence.
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- Fixed Fee ServicesAccess high quality and cost effective mediation services for a fixed price.
- Mediation SchemesTailored mediation services specific to different industries and organisations.
- Platform-to-Business MediationIndependent dispute resolution for businesses working with digital platforms.
- Trusts, Wills & Probate MediationExpert mediators to help you effectively solve your trusts, wills, and probate disputes.
- Workplace MediationExpert mediators to help you effectively solve your workplace dispute.
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- Commercial Property MediationExpert mediators to help you effectively solve your commercial property dispute.
- Online MediationMediate your dispute online and via telephone.
- Apply to Join CEDR's PanelCEDR is always on the lookout for talented CEDR-accredited mediators to join our panel.
- Resources for Clients & MediatorsFree alternative dispute resolution resources and model contract clauses.
- Environment, Social and Governance ExpertiseConflict prevention and resolution in relation to environmental, social and governance concerns.
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CEDR Mediators
CEDR’s panel has over 100 mediators across the UK and Europe.
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- Commercial ADR
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Commercial ADR
CEDR offers a wide range of other alternative dispute resolution processes.
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- Training & Consulting
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Training & Consulting
CEDR is a leading provider of conflict, negotiation and mediation training. All are led by expert practitioners and can be tailored to sectors and individual clients.
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- CEDR-Accredited Mediator Skills Training ProgrammeRecognised internationally as the leading five day programme teaching the skills you need to mediate commercial disputes effectively.
- Employment & Workplace Mediator Skills TrainingLearn to effectively mediate workplace and employment related disputes.
- Employee Relations and GrievancesImprove productivity and staff wellbeing by reducing grievances and destructive conflict.
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- NegotiationNegotiation training and 1:1 coaching with some of the best experts in the world.
- ConflictPractical advice, tested solutions and effective training on how to lower the cost of conflict in your organisation.
- International Accreditation ProgrammeAdvanced mediator skills training to enhance your international practice and to achieve CEDR-Accredited status.
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Training Calendar & Events
Book your mediator skills training, masterclasses and continued
professional development sessions.
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- Foundation
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CEDR Foundation
At the heart of CEDR’s work is the CEDR Foundation, a non-profit organisation dedicated to providing alternative dispute resolution projects, research and social awareness benefits for the world.
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Featured projects
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National Student Negotiation Competition
Read case study -
Future Leaders
Read case study
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- MyCEDR
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A professional development network.
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