Storage
Big Yellow Self Storage and Armadillo Self Storage
The Independent Adjudication Service (“the Service”) provides an informal and independent way of adjudicating disputes between Big Yellow and their customers.
Cost
£120
Duration
Up to 90 days
![Big yellow self storage](https://cedr.com/wp-content/uploads/2023/07/Storage-header.png)
![Big yellow self storage](https://cedr.com/wp-content/uploads/2020/11/Big-Yellow-header.jpg)
What we can do
The Service is the final stage of the dispute resolution process and applies to claims by customers for compensation or any other remedy.
The Service can be used to settle disputes between a customer and Big Yellow about:
- the customer service experienced;
- the storage service experienced;
- Big Yellow’s delinquency procedure following non-payment of the customer’s rent or other charges.
If you want to know more about how we can help you with your Storage complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
![speech bubble icon](https://cedr.com/wp-content/uploads/2023/04/Path-5001.png)
Contact the company
![clipboard icon](https://cedr.com/wp-content/uploads/2023/04/Path-5000.png)
Get in touch with CEDR
![tick and cross icon](https://cedr.com/wp-content/uploads/2023/04/Group-4979.png)
The outcome
![](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24587.png)
Meet the Team
See our experienced team >![](https://cedr.com/wp-content/uploads/2020/01/audit-image-template.jpg)
Make a complaint
Complete our online application form >![Woman smiling](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24533.png)
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost