Solicitors Regulation Authority
Independent Complaints Review Service
The Independent Complaints Review Service (ICRS), operated by CEDR Services Ltd, forms part of the Solicitors Regulation Authority (SRA’s) approach to handling complaints about the SRA’s work.
30 working days
What is this service?
The ICRS does not review or investigate any complaints about alleged solicitor misconduct or the SRA’s position on a matter. Rather the ICRS can only consider the quality of service provided by the SRA in their stage 1 and stage 2 complaint responses.
This service is free to users and as such the SRA pay CEDR to conduct this complaints review work. Once CEDR finalise their review, the matter is closed with no further reviews or appeals available under any circumstances. Complainants are able to take their matter to another forum, such as court if they wish to continue their complaint against the SRA.
- If you want to know more about how we can help you with your SRA complaint, please visit our Help & Guides.