SRA
Independent Review of Complaints Service for the Solicitors Regulation Authority
The Independent Review of Complaints Service, operated by CEDR Services Ltd, forms part of the Solicitors Regulation Authority (SRA’s) approach to handling complaints about the SRA’s work.
Cost
£0
Duration
30 working days


What is this service?
The Independent Reviewer of Complaints does not review or investigate any complaints about alleged solicitor misconduct or the SRA’s position on a matter. Rather they can only consider the quality of service provided by the SRA in their stage 1 and stage 2 complaint responses.
This service is free to users and as such the SRA pay CEDR to conduct this complaints review work. Once CEDR finalise their review, the matter is closed with no further reviews or appeals available under any circumstances. Complainants are able to take their matter to another forum, such as court if they wish to continue their complaint against the SRA.
- If you want to know more about how we can help you with your SRA complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint

Contact the SRA

Get in touch with CEDR

Making a decision

Meet the Team
See our experienced team >
Make a complaint
Complete our online application form >
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost