Jewellers
Independent Conciliation Scheme for
Customers (National Association of Jewellers)
We provide independent conciliation services to help resolve your dispute.
Cost
Free
Duration
Up to 90 days
![Jewellers Header](https://cedr.com/wp-content/uploads/2023/08/Jewellers-Header.png)
![Two Hands Holding A Diamond Ring](https://cedr.com/wp-content/uploads/2023/08/Two-hands-holding-a-diamond-ring.jpg)
What we can do
Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.
This process is conducted by several means of communication including telephone, Skype, Zoom or by email.
- If you want to know more about how we can help you with your Jewellers complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
![speech bubble icon](https://cedr.com/wp-content/uploads/2023/04/Path-5001.png)
Contact the company
![clipboard icon](https://cedr.com/wp-content/uploads/2023/04/Path-5000.png)
Get in touch with NAJ
![tick and cross icon](https://cedr.com/wp-content/uploads/2023/04/Group-4979.png)
Refer to CEDR for conciliation
![](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24587.png)
Meet the Team
See our experienced team >![](https://cedr.com/wp-content/uploads/2020/01/audit-image-template.jpg)
Make a complaint
Complete our online application form >![Woman smiling](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24533.png)
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost