Independent Conciliation Scheme for
Customers (National Association of Jewellers)
We provide independent conciliation services to help resolve your dispute.
Up to 90 days
What we can do
Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.
This process is conducted by several means of communication including telephone, Skype, Zoom or by email.
- If you want to know more about how we can help you with your Jewellers complaint, please visit our Help & Guides.