Independent Conciliation Scheme for
Customers (National Association of Jewellers)

We provide independent conciliation services to help resolve your dispute.




Up to 90 days

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What we can do

Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.

This process is conducted by several means of communication including telephone, Skype, Zoom or by email.

  • If you want to know more about how we can help you with your Jewellers complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact the company

Contact the jeweller to raise your complaint.
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Get in touch with NAJ

If the jewellers is unable to resolve your complaint to your satisfaction you can escalate your complaint to the National Association of Jewellers (NAJ).
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Refer to CEDR for conciliation

NAJ may refer your matter to CEDR for independent conciliation.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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