Conciliation Service for the Good Garage Scheme

CEDR provides conciliation services for members of the Good Garage Scheme and their customers.


£100 plus VAT (consumer fee)


30 working days from appointment of a Conciliator

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What is this scheme?

The Good Garage Scheme provides effective self-regulation of independent workshops and MOT centres giving motorists access to a trustworthy garage in their area to service, repair or carry out an MOT.

CEDR offers conciliation services for members of the Good Garage Scheme.

If you want to know more about how we can help you with your complaint about a Good Garage Scheme member, please visit our Help & Guides page.

The steps you must take before submitting a complaint

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Contact the Garage

Raise your complaint with the garage directly as soon as you become aware of the issue. The garage will have 2 weeks from receipt of your complaint to review and provide you with a response.
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Get in touch with the Good Garage Scheme

If your complaint is not resolved to your satisfaction by the garage, you can contact the Good Garage Scheme directly. The Good Garage Scheme will confirm whether your complaint is regarding one of their members and that you have followed the company’s complaints procedure. If the complaint is eligible, the Good Garage will signpost you to CEDR.
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Refer to CEDR for Conciliation

Once the Good Garage Scheme have referred you to CEDR, you will be able to complete an application for conciliation. If the case is valid, it will be assigned to a Conciliator, who will aim to have an outcome within 30 working days.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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