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The Conciliation Process

The Conciliation Process

What is Conciliation?

Conciliation: A private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the Conciliator can draw up an agreement that can then become a legally binding contract if signed by both parties. This process is conducted by several means of communication including telephone, email or by video calls.


Please note that the Conciliator will seek to conclude the conciliation within 30 working days of their appointment.  If an agreement is reached, the parties have 10 working days to sign and return the Outcome Statement.

The steps you must take before submitting a complaint


Contact the Garage

Raise your complaint with the garage directly as soon as you become aware of the issue. The garage will have 2 weeks from receipt of your complaint to review and provide you with a response.

Get in touch with the Good Garage Scheme

If your complaint is not resolved to your satisfaction by the garage, you can contact the Good Garage Scheme directly. The Good Garage Scheme will confirm whether your complaint is regarding one of their members and that you have followed the company’s complaints procedure. If the complaint is eligible, the Good Garage will signpost you to CEDR.

Refer to CEDR for Conciliation

Referral to CEDR for conciliation Once the Good Garage Scheme have referred you to CEDR, you will be able to complete an application for conciliation. If the case is valid, it will be assigned to a Conciliator, who will aim to have an outcome within 30 working days.
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Are you a business?

CEDR can provide dispute resolution services for business in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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