Aviation Adjudication Scheme
We cover any flight that departs or arrives in the United Kingdom that is operated by an airline or airport that subscribes to this CEDR Scheme. We also cover disputes related to airports for passengers with reduced mobility.
£25 fee for unsuccessful cases, exceptions apply.
Which company would you like to make a complaint about?
Search for a company you wish to complain about.
What we can do
You can apply to CEDR for adjudication if you were a passenger of a subscribing airline or airport member. Once you submit an application, an independent adjudicator will be assigned to your case, who will weigh up evidence given from both sides. Where the adjudicator decides in your favour, the airline or airport will be required to do what the adjudicator has directed in their decision within 20 working days of the decision being sent to you, unless an alternative timeframe is stated by the adjudicator in the decision.
- If you want to know more about how we can help you with your Aviation complaint, please visit our Help & Guides.
Important message: Please note that due to the airport restrictions on daily passenger numbers in the Summer of 2022, CEDR is managing a higher volume of cases. A number of the timelines outlined in the Scheme Rules have had to be temporarily extended. Rest assured that your case will still be completed within 90 days of receipt of the complete case file. We appreciate your patience and understanding during this time and we will look to progress the cases from one stage to the next as soon as possible. We apologise for any inconvenience this may have caused.
The steps you must take before submitting a complaint
Contact the company
Get in touch with CEDR
Accept or reject the final decision
Certified by the Civil Aviation Authority
The Aviation Adjudication Scheme is administered and managed independently by CEDR, an independent Alternative Dispute Resolution Provider certified by the Civil Aviation Authority (CAA) to provide dispute resolution for the aviation sector.