Customer Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey. Number of respondents: 69
1st April 2023 - 30th June 2023 Yes No
After your application was accepted by CEDR for review, did the company offer to settle your complaint? 24% 76%
1st April 2023 - 30th June 2023 Of the cases that had an offer made
I accepted the offer 77%
I declined the offer and proceeded to adjudication/arbitration 23%
1st April 2023 - 30th June 2023 What was the Outcome of your Adjudication?
Claim succeeded in full 29%
Claim succeeded in part 15%
Claim did not succeed 56%
1st April 2023 - 30th June 2023 Satisfied Neither Dissatisfied
Settled Case Satisfaction - Overall, how satisfied or dissatisfied are you with CEDR? 89% 0% 11%
Claim Successful - How Satisfied or Dissatisfied are you with CEDR? 100% 0% 0%
Claim Succeeded in Part - How Satisfied or Dissatisfied are you with CEDR? 100% 0% 0%
Claim Did Not Succeed - How Satisfied or Dissatisfied are you with CEDR? 4% 4% 92%
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