ADR Entity Reports

CEDR was approved as an ADR Entity by the CAA in January 2016. Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, CEDR is required to publish information on an annual basis relating to the operation of the Scheme.

Independent Reviewer Reports

The Independent Reviewer is not based at CEDR, nor are they part of that organisation. There are two aspects to the Independent Reviewer’s role.

  • They can consider individual complaints about certain aspects of the level of service provided by CEDR.
  • They conduct overall reviews of service complaints and produce an interim and an annual report which will be published on this page.

Customer Satisfaction Survey for Consumer Adjudication

The data below is taken from our CEDR Customer Satisfaction Survey for Consumer Adjudication, specifically in relation to our Aviation Scheme. These figures are updated every three months.

To view the survey results please click here

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