Guidance Videos
Video guides on how to effectively use the Aviation Adjudication Scheme.
Featured video
How to Make a Complaint to your Service Provider
There are three steps you need to take in order to make a complaint to your service provider:
- 1. Use the company's formal complaints procedure
- 2. Be clear, refer to events in a logical order and ask clearly for what you want
- 3. Be considerate, patient and prepared to compromise
3:19 minutes
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How to Make an Effective Complaint to CEDR about your Service Provider
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