Postal Redress Service
POSTRS (Postal Redress Service) is managed independently by the Centre for Effective Dispute Resolution (CEDR), an alternative dispute resolution provider, approved by Ofcom, to resolve disputes related to subscribing postal operators.
Free to use for consumers
6 to 8 weeks
What we can do
POSTRS is designed to adjudicate domestic and cross-border disputes that have not been resolved through the Postal Services Companies (PSC) own complaints procedure.
- If you want to know more about how we can help you with your POSTRS complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
PSC will assess your complaint
Get in touch with POSTRS
Ofcom approved service