Postal Redress Service

POSTRS (Postal Redress Service) is managed independently by the Centre for Effective Dispute Resolution (CEDR), an alternative dispute resolution provider, approved by Ofcom, to resolve disputes related to subscribing postal operators.


Free to use for consumers


6 to 8 weeks

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What we can do

POSTRS is designed to adjudicate domestic and cross-border disputes that have not been resolved through the Postal Services Companies (PSC) own complaints procedure.

  • If you want to know more about how we can help you with your POSTRS complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact PSC

Raise your complaint with the Postal Services Company (PSC).
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PSC will assess your complaint

The PSC will try and resolve your complaint to your satisfaction. This may take several weeks but you must allow them sufficient time to assess your complaint and respond.
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Get in touch with POSTRS

If the customer and PSC are unable to find a mutually acceptable resolution to the complaint the PSC will issue a ‘final response letter’. This letter will tell you that the PSC is unable to take your complaint any further and it should normally say that you may refer the matter to CEDR for adjudication. You can then apply to CEDR for Adjudication.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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Ofcom approved service

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