John Munton

Director of Dispute Resolution Services

John Munton is responsible for the operation of CEDR’s contracted dispute resolution services which currently handle over 30,000 disputes every year in more than a dozen industries. He has been working in dispute resolution services for over 30 years and joined CEDR as a Director in 2013, having previously worked with us as a consultant for a number of years. John spent over 20 years working as a barristers clerk, mainly at Keating Chambers, the international commercial law chambers where he worked with clients on three continents. During his time at Keating’s, John held every operational position in the chambers from Junior Clerk to what is now known as the CEO/Director of Clerking.

John’s role at CEDR sees him working with clients across many industries providing ADR solutions for individual organisations or entire industries on caseloads ranging from a handful to many thousands each year. He has devised, delivered and/or operated bespoke industry ADR Schemes for the Civil Aviation Authority, Central London County Court, Cavity Insulation Guarantee Agency, Court of Appeal for England & Wales, Independent Press Standards Organisation, Medical Protection Society, NHS, Ofgem, Solicitors Regulatory Authority and Water UK. John works with many household names including British Airways, easyJet, Heathrow, National Lottery, Post Office, RICS, Royal Mail, Sky, Talk Talk, Thames Water, Thomas Cook Airlines, TUI Airways, United Utilities, Virgin Media and Vodafone. He also manages services for the public sector in collaboration with the Department for Education and the Department for Business, Energy & Industrial Strategy.

John is a member of the Board of Directors of the Ombudsman Association.

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