Note: KPI 4 was missed for the quarter due largely to date calculation error that allowed an extra week for the process. In practice 230 cases were completed in a time frame of between 6 and 8 weeks. KPI 5 was also missed by a small margin (1.2%) due to a small number of cases that required additional review. We believe the issue with KPI4 has now been correctly diagnosed and expect the KPI target to begin to improve from January 2018.
Key performance indicators were changed by Ofcom in late 2017 and retrospectively applied to the 2017 case work