Before making an application, please check that the following conditions have been met:
- The company you are submitting your claim against is a registered subscriber with us
- You have already complained to the company
- At least eight weeks have passed since you first complained to them or they have written to you mentioning us
- Your complaint is not the subject of court action
- You understand that it is your responsibility to ensure you have read the scheme rules, guidance notes and process
- You are based in the United Kingdom and not the Republic of Ireland.
If you have any questions about these conditions please call us for guidance on +44 (0)20 7520 3814.